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Site Reliability Engineer 1



Software Engineering
Ontario, Canada
Posted on Saturday, June 15, 2024

Hi! We’re ContactMonkey. Our mission is to transform the way organizations communicate internally: making work more human. Proudly Toronto based, we have been helping businesses boost growth and productivity through their internal communications all around the world. Today, brands such as Rogers, IKEA and KPMG use our powerful tech stack to create, send, and track HTML email within Outlook or Gmail.

2023 was a great year at ContactMonkey and 2024 is off to an amazing start. Here’s what we’ve been up to:

  • Ranked by the Globe & Mail as one of Canada’s fastest growing companies
  • Recognized as part of the 2023 Deloitte Technology Fast 50™ awards program as one of the fastest-growing technology companies based on the highest revenue-growth % for over 4 years
  • Recognized in Deloitte Technology Fast 500™ as one of the fastest growing companies in North America
  • And finally to cap off the year, we just raised a $55 million Series A financing!

We understand that joining a team is one of the most important decisions you make ❤️, and adding a team member is one of the most important decisions we'll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you!

About the job

ContactMonkey is on the lookout for an Site Reliability Engineer 1 to help build and refine our production infrastructure and deployment capabilities in a SOC2 and GDPR compliant environment.

Your impact

  • Be active within your team and the company - participate in meetings; assist with the implementation of technical initiatives; escalate questions or issues when necessary. Help evangelize the SRE Discipline across the organization.
  • Assist with complex problems and aid in the effective implementation of solutions.
  • Execute on tasks related to Infrastructure, Access Control, CI/CD, Compliance, Change Management and more
  • Contribute meaningfully to technical projects within your team as well as cross-team projects.
  • Help develop effective tools, services, alerts and responses to identify and address reliability risks.
  • Help ensure SOC2 and GDPR compliance as well as Best Practices.
  • Assist with technical efforts and contribute to engineering roadmaps, especially continuing to improve automation around infrastructure provisioning and configuration management.
  • Help identify, plan, and implement the future technical direction of our deployments with an effort to improve reliability and performance.
  • Work closely with other members of the engineering team to triage production issues and identify appropriate resolutions.
  • Help implement tooling and infrastructure to support test automation strategies.
  • Contribute to the building, and managing of various CI/CD and Data Pipelines
  • Contributing to deployment plans and executing them
  • Helping to improve automation of deployments through tooling and process improvement
  • Assisting with the maintenance of development, staging, and production environments while aiding in the continuous improvement of our IAC strategy (Terraform, ArgoCD, CircleCI)
  • Aiding in the operation, maintenance and improvement of our Kubernetes tooling and strategies

About you

  • You have at least 2+ years of experience in an SRE or DevOps focused role, responsible for supporting, scaling and ensuring reliability of end-to-end infrastructures.
  • You understand the fundamentals of observability and monitoring of systems and services, can identify the leading tools in the space, and have exposure to one or more of them in practical applications.
  • You have been hands-on with both AWS and Kubernetes (not necessarily EKS) in a production environment.
  • You have experience supporting test automation initiatives such as integrating automated testing with CI/CD pipelines.
  • You recognize the importance of identifying Best Practices and are passionate about resisting unjustified deviation from them.
  • You recognize the value of keeping things simple within complex environments and the importance of justifying change.
  • You appreciate and are disciplined about consistency, conventions, and are motivated to leave everything you touch in a better state than you found it.
  • You appreciate the complexities of working within a larger team and recognize the importance of transparent communication.
  • You enjoy incremental improvements to processes and workflows and look for ways to make all stakeholders benefit from the work you do.
  • You are passionate about new challenges, confident in your ability to apply critical thinking, and can communicate your ideas effectively in small groups.
  • You are eager to learn from experienced colleagues and are looking to elevate your skills in an exciting environment.

How you can stand out (optional)

  • Moderate-to-advanced programming experience, preferably in a high-level language like Ruby or Python
  • Experience with one or more of SOC2, HIPAA, PCI, HITRUST, GDPR and other regulatory frameworks
  • Familiarity with agile methodologies beyond scrum
  • Knowledge of Test Automation Strategies and tooling and different testing methodologies.
  • Experience with SQL and NoSQL databases in production environments.
  • Experience and drive towards developer productivity and tooling
  • Have an opinion about complexity and its role in SaaS Environments

What we bring to the table

We offer…

🏥 Comprehensive benefits program (health & dental) with $2000 towards mental health services and support

🍎 5 Health days per year

📚 Monthly stipend for personal and professional growth

💰 Stock option plan

🏝 Generous vacation package

🧖 1 personal day to do as you please

☀️ Summer hours in July and August

🌎 Work from anywhere in the world for 6 weeks

💼 Downtown Toronto office for a change of workspace routine

🤝 A supportive team who celebrates successes and tackles challenges together

Our team is reimagining what it means to send and receive valuable communications to an entire workforce. By joining ContactMonkey, rest assured our wickedly smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas in everything we do. We're looking for talented people who want to grow their career with us while making an impact with groundbreaking ideas.

Equal Employment Opportunity

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!

ContactMonkey does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.