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People Operations Manager



People & HR, Operations
Toronto, ON, Canada
Posted on Saturday, May 18, 2024

Hi! We’re ContactMonkey. Our mission is to transform the way organizations communicate internally: making work more human. Proudly Toronto based, we have been helping businesses boost growth and productivity through their internal communications all around the world. Today, brands such as Rogers, IKEA and KPMG use our powerful tech stack to create, send, and track HTML email within Outlook or Gmail.

2023 was a great year at ContactMonkey and 2024 is off to an amazing start. Here’s what we’ve been up to:

  • Ranked by the Globe & Mail as one of Canada’s fastest growing companies
  • Recognized as part of the 2023 Deloitte Technology Fast 50™ awards program as one of the fastest-growing technology companies based on the highest revenue-growth % for over 4 years
  • Recognized in Deloitte Technology Fast 500™ as one of the fastest growing companies in North America
  • And finally to cap off the year, we just raised a $55 million Series A financing!

We understand that joining a team is one of the most important decisions you make ❤️, and adding a team member is one of the most important decisions we'll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you!

About the job

Our People Operations Manager reports to the Director of People and will be the first of this position within the organization. A successful People Operations Manager is excited by the challenge and impact of building people programs in a fast-growing, startup environment. In being different, our People Operations Manager has a personal and authentic approach to people strategy while leaning into best practices they have collected along the way. You love to solve problems and don't typically say “no”, rather, “how?” In being curious and customer obsessed, we love to stay close to the employee journey so that we are the voice of the employee from onboarding through until offboarding.

Our people are the heart of the business and are critical to our success. As our People Operations Manager, you partner with the People team to build a memorable place to work with the goal of elevating our employees to their highest potential. Your superpower is to solve people-puzzles while delivering outstanding customer service to our employees and business leaders.

Your impact

  • Collaborating closely with the Director of People and Head of Talent to provide solutions related to performance management, talent management, learning & development, compensation, benefits, payroll and more
  • Idealizing, implementing and running ContactMonkey’s people processes in new, creative and personal ways
  • Acting as ContactMonkey’s resource for all employee relations topics such as: hiring and termination best practices, inquiries from employees about policies, and more
  • Improving employee engagement, productivity and growth through partnering with business unit leaders to proactively address challenges
  • Supporting in the creation of a seamless office relocation (yes, we’re moving!). Participating in building out an office environment that fosters collaboration, learning and productivity for ContactMonkey’s employees long term
  • Supporting to ensure smooth office operations and a great employee experience
  • Designing, executing and implementing new hire onboarding programs
  • Taking ownership of key initiatives relating to employee engagement, rewards, and recognition
  • Lifting materials between 20-50lbs as needed

About you

  • 3-5 years of HR Operations experience
  • Experience in a scale-up environment where there has been significant growth / change
  • A proven track record of success in both strategy and execution
  • Lives in Toronto and will love to commute to our downtown Toronto office regularly
  • HR certification and/or university degree in a related discipline
  • Expertise in employee relations including up to date knowledge of Canadian and U.S. employment laws
  • Excellent verbal and written communication skills
  • Very high attention to detail, multi-tasking and managing priorities are critical to success in this position
  • Hands-on experience with HR management reporting using Google Sheets/Excel, including data collection, aggregation, structuring and analysis.
  • Warm, authentic and passionate about making ContactMonkey a memorable place to work

How you can stand out

  • Experience building people programs from the ground up
  • Direct report/mentorship experience
  • Experience with technologies such as:
    • Lattice
    • Xero
    • Wagepoint
    • Notion
    • Greenhouse

What we bring to the table

🏥 Comprehensive benefits program (health & dental) with $2000 towards mental health services and support

🍎 5 Health days per year

📚 Monthly stipend for personal and professional growth

💰 Stock option plan

🏝 Generous vacation package

🧖 1 personal day to do as you please

☀️ Summer hours in July and August

🌎 Work from anywhere in the world for 6 weeks

💼 Downtown Toronto office for a change of workspace routine

🤝 A supportive team who celebrates successes and tackles challenges together

Our team is reimagining what it means to send and receive valuable communications to an entire workforce. By joining ContactMonkey, rest assured our wickedly smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas in everything we do. We're looking for talented people who want to grow their career with us while making an impact with groundbreaking ideas.

Equal Employment Opportunity

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!

ContactMonkey does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.