Description

About Conexiom:

Conexiom is a cloud-based, purpose-built automation platform that automates the most critical and complex B2B document transactions between buyers and sellers. Manufacturers and distributors across the globe, such as Grainger, Genpak, Honeywell, and Lonza, trust Conexiom to create resilient operations that scale, drive growth, reduce costs, and build frictionless relationships with their customers. Conexiom is based in Vancouver, British Columbia, and has offices in Kitchener, Ontario; London, England; and Chicago, Illinois. Visit Conexiom.com.

Conexiom embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are working to ensure that the profile of our staff reflects the profile of the communities we work in and serve. For that reason, we seek resumes and expressions of interest from a broad and diverse talent pool. Strength comes from the inclusion of diverse perspectives and experiences.

About the Role:

Key Focus Areas

• Drive Customer Outcomes
• Lead Services Delivery & Operations
• Transform How Services Are Delivered
• Own Financial & Resource Performance
• Develop Team & Drive Change
• Leverage Data & Communicate with Impact

Core Responsibilities

• Own customer onboarding and implementation to ensure consistent delivery of value across enterprise and scaled customer segments.
• Serve as a senior-level escalation point for complex onboarding and implementation challenges, including technical and integration-related risks, guiding resolution and aligning stakeholders on outcomes.
• Champion outcome-driven, repeatable service delivery models that accelerate time-to-value and ensures customers are set up for long-term success.
• Lead the transformation of services delivery from legacy and manual approaches to scalable, modern models.
• Establish and continuously improve delivery processes, systems, and governance to ensure quality, consistency, and predictability.
• Oversee Statements of Work (SOWs), including scope definition, approvals, and governance.
• Ensure service deliverables are well documented and technical best practices are consistently applied.
• Forecast demand and proactively identify and mitigate delivery risks, including resource constraints and project delays.
• Partner with Product and Engineering to align services innovation with platform capabilities, APIs, integration patterns, and roadmap priorities.
• Foster a culture of ownership, adaptability, and continuous improvement.
• Use data and insights to inform prioritization, performance management, and operational decisions.
• Present results, risks, and transformation progress to executive leadership and broader company audiences as needed.

Experience and Capabilities:

• 10+ years of professional experience, including 4+ years leading professional services or implementation teams in a B2B SaaS or technology environment.
• Proven experience modernizing or transforming services organizations, including introducing automation, AI, or scalable delivery models.
• Strong program, project, and consultative leadership skills.
• Data-driven mindset with the ability to translate insights into action.
• Excellent communication skills and executive presence; comfortable engaging with customers and senior stakeholders.
• Track record of executing on strategy, leading through change, and delivering measurable results.
• Working knowledge of common ERP platforms (such as SAP, Microsoft Dynamics, Oracle, Infor, Epicor, or similar) and how SaaS platforms integrate with a practical understanding of APIs, data integrations, and file-based integrations (EDI, XML, CSV, JSON).
• Experience partnering with technical architects, integration engineers, and customer IT teams to guide solution delivery and blocker resolution.
• Experience in distribution, manufacturing, or B2B transaction environments is an asset.
• Bachelor’s degree or equivalent experience.

Conexiom is a high-growth, high energy environment led by its employee-empowered culture. We love what we do and you will, too.

• Casual work environment with exceptional growth opportunities
• Generous time off policies in all locations, including an Open Paid Time Off Policy in North America, and Flex days in the UK
• Comprehensive health, dental & vision insurance
• Competitive salary
• In-office lunches and snacks
• Company-sponsored happy hours, social events, and great swag

Conexiom is proud to offer equal employment opportunities.

If you have a disability or need that requires accommodation at any time during the recruitment process, please let us know.