Brokerage Operations Associate (Remote - US / Canada)
Composer
Operations
Posted on Apr 14, 2025
Brokerage Operations Associate (Remote - US / Canada)
We believe that in the future, investors won’t pick stocks - they’ll pick strategies. Join the Composer team as we usher in the future of investing.
Composer allows retail investors to create their own strategies with the power of AI - and publish them directly in Composer’s community. Users can then remix, collaborate and share investing strategies with each other.
We seek to empower the creativity and ingenuity of everyday retail investors by giving them the tooling normally reserved for hedge funds and exclusive Wall St institutions.
The role
The Customer Experience & Brokerage Operations team is the Voice of the Customer (VOC) while managing member inquiries, account applications, and daily brokerage operations. As a Brokerage Operations Associate, you will be critical in maintaining and enhancing the customer experience as we grow. This multi-faceted role requires communicating with the public, working cross-functionally, and understanding the changing regulatory landscape.
This is a remote position within the United States. Must be available to work during NYSE/NASDAQ market hours (09:30 AM - 4:00 PM ET).
Key Responsibilities:
Be a point of contact for our members via email
Review and process account applications, ensuring compliance with all regulatory requirements
Monitor brokerage operations, specifically trading, account restrictions, and margin calls
Act as the "voice of the customer” by collecting, analyzing, and sharing member feedback in actionable ways
Work closely with Product and Engineering to identify, escalate, and resolve issues
Lead process change initiatives to increase customer satisfaction and drive growth via assets under custody (AUC)
Partner with marketing to develop, implement, and drive marketing initiatives
What We're Looking For:
2-4 years of experience in financial services, ideally with some experience in a customer-facing role
Series 7, 63, or 66 License
Being extremely member-focused – a demonstrated skill and ability to handle assorted member questions and issues with empathy
Exceptional written and communication skills, along with an acute attention to detail
Curiosity and willingness to learn
Ability to work independently and through ambiguity, going above and beyond as required
Bonus Points:
Experience in Sales or Advertising at a financial firm, specifically with a broker-dealer
Series 24 license, or ability to obtain within 180 days
If this sounds like you, please reach out to ops-jobs@composer.trade. We look forward to hearing from you!