Work In Tech

Communitech helps founders start, grow and succeed

At Communitech, we’re all about the “F” word. Founders.

We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool.

Established in 1997, our mission has been our guide ever since. We’re here to support the founder at every stage of their journey, providing accelerated opportunities to access talent, capital and sales.

As Canada’s tech supercharger, we help founders:

• Hire and retain the smartest, brightest and most experienced people

• Access growth financing at every stage

• Sell to the biggest customers at home and around the world

• Connect the right people at the right time – peers who have been there before, coaches who can guide them through the difficult spots and partners from all over Canada

We’re looking to grow our team with passionate people – people who believe in our mission and who are willing to do what it takes to help our founders succeed. If you like to work collaboratively, get s#!t done and be a champion for Canadian tech, we want to hear from you. Wonder what it’s like to work at Communitech? Learn more at https://www.communitech.ca/corporate-stuff/careers/

Communitech is based in downtown Kitchener, Ontario. We work in-office five days a week because great things happen when we're together — creating space for deeper collaboration and stronger relationships with each other and the ecosystem we support.

Reporting to the Manager, Facility Operations, Hub Services Coordinator is the face of Communitech and first point of contact for visitors, staff and tenants at the Communitech Hub.

What You’ll Be Doing

• Share the Communitech story and make all guests, tenants and team members feel welcome

• Greet visitors following appropriate security sign-in, and visitor badge processing

• Promptly and efficiently respond to all in person, telephone and email inquiries. Redirect to appropriate team members

• Oversee and support all administrative duties including meeting coordination, accurately record and maintain tenant contact and security access information, order and maintain office supplies, receiving and delivering daily mail and packages

• Maintain all common spaces and communal kitchen facilities in an orderly state throughout the day (preparing coffee, replenishing supplies, loading/unloading dishwasher, etc.)

• Program and distribute security access passes; ensuring that corresponding internal records are updated and maintained with a high degree of accuracy

• Respond quickly and effectively to visitor and tenant needs or inquiries (assisting with A/V and simple IT issues, delivering mail, program and services questions etc.) exercising excellent customer service and problem solving skills

• Respond to inquiries and convert leads into meeting room or hot desk rentals by effectively communicating offerings, availability, and pricing.

• Coordinate booking logistics, issue invoices, arrange room setup, and serve as the main on-site contact to ensure a smooth guest experience. Must be available for occasional early mornings and evenings.

• Assist with planning, preparation and execution of operational processes and platform upgrades

• Assist the Operations team with workspace, event and meeting room furniture set up. Able to lift and carry up to 22kg

• Support the planning and execution of creative tenant engagement events that foster community and connection.

• Contribute to the development and distribution of a regular tenant newsletter, and proactively engage with tenants to gather feedback and identify opportunities to enhance their overall experience in the space.

• Other duties as assigned. All duties subject to change

What We’re Seeking

• You are the biggest Team Player out there; you have strong verbal and written communication and interpersonal skills and you are passionate about providing excellent customer service

• You are calm in a storm, and have the ability to multi-task and organize activities against changing priorities in a fast paced environment

• You hustle hard - you’re a self-starter, always looking for the next task with ability to think fast on your feet and execute with a high degree of accuracy

• Proficient with Google Workspace or equivalent office productivity software

• Experience with audio-visual equipment, video-conferencing, telephone and security systems is an asset

• This position is required to be on-site at our Kitchener office.

To Apply

Please apply online along with your resume and cover letter.

We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Communitech is a diverse and inclusive environment and encourages applications from all qualified candidates, including aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities, and women. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process.