Work In Tech

Communitech helps founders start, grow and succeed

At Communitech, we’re all about the “F” word. Founders.

We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool.

Established in 1997, our mission has been our guide ever since. We’re here to support the founder at every stage of their journey, providing accelerated opportunities to access talent, capital and sales.

As Canada’s tech supercharger, we help founders:

• Hire and retain the smartest, brightest and most experienced people

• Access growth financing at every stage

• Sell to the biggest customers at home and around the world

• Connect the right people at the right time – peers who have been there before, coaches who can guide them through the difficult spots and partners from all over Canada

We’re looking to grow our team with passionate people – people who believe in our mission and who are willing to do what it takes to help our founders succeed. If you like to work collaboratively, get s#!t done and be a champion for Canadian tech, we want to hear from you. Wonder what it’s like to work at Communitech? Learn more at https://www.communitech.ca/corporate-stuff/careers/

Communitech is a hybrid organization headquartered in downtown Kitchener, Ontario. In-person connection is important to us, so we get together regularly for special events, collaboration days and team socials, and we ask our team members to work onsite from our Kitchener facility for a minimum of 2 days per week. We are a flexible, people first environment and want to allow our people to make decisions and choices about where they work to support work life balance within clear guidelines.

Reporting to the Director, Founder Services, Senior Founder Success Manager will work closely with a diverse portfolio of Scale-up and Startup member companies. Your primary goal is to understand their needs by connecting with key stakeholders, assessing organizational requirements, and providing guidance or connecting them with resources as needed.

Responsibilities

• Build and maintain trusted relationships with leadership teams and key stakeholders in assigned member companies

• Connect companies to appropriate internal and external resources by developing a deep understanding of their needs and serving up relevant information

• Provide general business advice to help companies grow and scale

• Connect companies to our panel of coaching experts and/or programs as appropriate

• Act as the lead contact for matters specific to assigned members including our Team True North founders

• Support validation of Team True North member list annually

• Build and iterate on a community of support around Team True North founders including executing on quarterly dinners and providing regular communications to that group

• Identify emerging company verticals, customer trends, and challenges to help inform program design

• Enter details of client meetings into our CRM system

• Participate in other projects and initiatives as needed. All duties are subject to change

Qualifications

• Demonstrated ability to communicate, present and influence effectively at all levels of the member organizations, specifically executive and C-level

• Experience in product development, project and event management, marketing and/or sales, bringing a product to market, from market validation through to revenue generation and global growth

• Some sales experience preferred

• Strong knowledge of the customer discovery process

• Experience delivering client-focused solutions based on needs of ventures as they scale and grow

• Preferred experience in leading businesses and teams

• Knowledge and/or experience with building and maintaining peer communities

• Flexible and able to adjust to changing priorities and needs

• Works well within a team environment, with cross-functional teams and contributes to collective goals

• Brings creative solutions to complex problems

• Genuine interest in supporting and growing startup and scaling firms

• Familiarity with the Canadian tech ecosystem and beyond

• Customer success management or other relevant experience is an asset

• Salesforce experience or other CRM experience

• Ability to remain calm in stressful situations

• Strong analytical skills

To Apply

Please apply online along with your resume and cover letter.

We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Communitech is a diverse and inclusive environment and encourages applications from all qualified candidates, including aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities, and women. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process.