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People & Culture Generalist

Coconut Software

Coconut Software

People & HR
Canada · Remote
Posted on Monday, June 3, 2024

As an integral member of the Coconut Software People and Culture team, the People & Culture Generalist assumes a crucial supportive role. Reporting directly to the SVP, People & Culture, this role will be entrusted with facilitating all P&C functions to enhance our department's impact internally and uphold a positive company culture in alignment with business objectives. The primary responsibilities include providing support for our various people committees, overseeing programs such as DEIB and Social initiatives, coordinating Learning and Development efforts, contributing to Talent Acquisition endeavors, ensuring Health and Safety compliance, providing P&C administrative and office support, and engaging in pertinent projects as needed. Above all, the P&C Generalist embodies a fervent dedication to delivering a stellar 5-star experience within our dynamic, people-first environment.

*Please Note: This is a 16 month contract role.


  • Be the learning and development point of contact for all team members and leaders
  • In partnership with the Business Partner team, create and roll out content required for Coconut employee training and coordinate third party learning vendors and consultants when required
  • Promote a learning culture by creating and communicating L&D opportunities across the organization
  • Support leaders and P&C Business Partner team with employee development needs by sourcing training programs/materials and making recommendations.
  • Act as the administrator for Coconuts LMS (WorkRamp)
  • Ensure all employees complete required compliance training by tracking and following up with employees and leaders
  • Provide ongoing updates to the company onboarding program, ensuring we are providing current, up to date information
  • Support Talent Acquisition with full cycle recruitment efforts to ensure appropriate staffing levels – posting, reviewing candidates, interviewing, employment offers and working with recruitment agencies as needed
  • Lead Coconut employee programs including the DEIB committee, Social committee and the Health and Wellness committee. Support the planning and execution of events for these programs, and budget allocation
  • Provide support in the Toronto office by managing passcards and lock system (activations/deactivations), ensuring we are compliant with H&S requirements and assist in any coordination with facilities needs
  • Coordinate employer branding opportunities through social posts; creating the copy for marketing approval
  • Coordinate Birthday, Cocoversary & Life Event perks administration
  • Support P&C Manager in All Hands preparation
  • Support other P&C related projects and initiatives in conjunction with the P&C Business Partner team


  • Minimum 2 years human resources experience
  • Bachelor’s degree (or equivalent) in HR, Business or related field
  • Excellent verbal and written communication skills
  • Proficient understanding of employment legislation
  • Analytical critical thinker & problem solver, with the ability to see and empathize with competing perspectives to create and deliver ideal solutions
  • Resourceful mindset with the ability to understand when to research autonomously and when to ideate collaboratively
  • Self-starter with an unparalleled attention to detail
  • Relationship builder who can operate cohesively and effectively with many roles cross-organizationally
  • Strong project management skills
  • Agile mentality with the ability to shift focus in alignment with business needs

Our Investment in You:

  • “Cabana Days” - our version of a flexible work week!
    To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs.
  • Ability to do your job in a supported, but still flexible environment;
  • Supported professional development, learning & career opportunities - be supported in your growth journey!
  • Regular 1:1 coaching with your leader and regular connection to a passionate executive team
  • Work in a team big enough for growth but lean enough to make a real impact

A full range of benefits to keep you happy & healthy;

  • Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
  • Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
  • Virtual mental health and EAP platform
  • WealthSimple GRSP & Matching
  • Annual Wellness Benefit ($1000 per year)
  • Opportunity to work remote - anywhere in Canada!
  • Employee Options - everyone shares in our success!
  • Internet Subsidy on each paycheck
  • Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
  • A People First Company - 4.6 rating on Glassdoor
  • Recently named #4 on the Top 10 Best Workplaces in Canada

Who we are, and what we do:

Match customers with the right expert, at the right time, so no opportunity is lost.

Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.

Some recent awards we're proud of include:

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.