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Analytics Engineer

Coconut Software

Coconut Software

Data Science
Canada · Remote
Posted on Wednesday, May 8, 2024

The Analytics Engineer will work in our cross-disciplinary engineering team to scale our data platform and help define and build the future of analytics at Coconut Software. Using various data sources, you'll design and implement data models that support mission-critical reporting and analysis, delivering insights that directly influence business strategy and product development. You’ll empower users with business intelligence documentation and expanded self-serve analytic capabilities. You will present data insights and deliver presentations with the goal of educating and championing a data informed culture.

Partnering with data engineers, analysts, developers, and department leads, you’ll deliver impactful reporting and analytics using Looker and other data focused tools. As the organization grows, you will help establish and promote data standards, ethics, and best practices for data, democratizing data at Coconut.

*Please Note: This is a contract role with the potential to go full-time permanent


  • Be a key and reliable member of our small but mighty and aspirational data team
  • Work at the intersection of business and technology, unlocking the potential of data to provide insights, forecasting, prove ROI, and serve internal and external use cases
  • Collaborate with the data engineering team to develop data collection, storage, and transformation strategies for downstream reporting and analytics
  • Support our data analysts in designing, building and managing self-serve dashboards and views for users using business intelligence tools like Looker
  • Educate and support internal users and stakeholders to improve data literacy and data accessibility within the organization
  • Participate in discussions on predictive model prototypes and ML algorithms
  • Own documentation and definitions for data sources and metrics, ensuring users can reliably trust our data (including data catalogs, common business language, data nuance, and version tracking)
  • Identify and troubleshoot data inconsistencies and implement measures to track and monitor the integrity of data and accuracy of reports


  • 3+ years of applied experience in a data specialist role.
  • Solid understanding and relevant experience in:
    • Different modeling and materialization techniques for dbt (or similar tool).
    • Working with data warehouse platforms, relational data models, and ELT processes (e.g. dbt, Redshift, Postgres, Databricks, Snowflake, Airflow).
    • Interpreting, reporting, and visualizing the results of data analysis or data exploration in modern business intelligence tools (e.g. Looker, Tableau, or PowerBI).
    • Writing, improving, and troubleshooting complex SQL queries using industry-standard languages. (e.g. MySQL, PostgreSQL, RedShift SQL, MariaDB).
    • Data profiling and testing using observability tools.
  • The ability to successfully collaborate cross-functionally, gathering requirements and delivering results to different teams and departments.
  • Experience working in a fast-paced, high autonomy work environment with the ability to work independently, prioritize responsibilities, and manage time effectively.
  • Curious by nature, you proactively find ways to grow, learn and innovate. You’re looking for an opportunity to take initiative and make a genuine impact where your contributions will be recognized.
  • Excellent interpersonal, communication, and data storytelling skills. (You can relay complex ideas to anyone.)
  • Your unique experiences in the data realm that we can benefit and learn from!

Our Investment in You:

  • “Cabana Days” - our version of a flexible work week!
    To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs.
  • Ability to do your job in a supported, but still flexible environment;
  • Supported professional development, learning & career opportunities - be supported in your growth journey!
  • Regular 1:1 coaching with your leader and regular connection to a passionate executive team
  • Work in a team big enough for growth but lean enough to make a real impact

A full range of benefits to keep you happy & healthy;

  • Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
  • Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
  • Virtual mental health and EAP platform
  • WealthSimple GRSP & Matching
  • Annual Wellness Benefit ($1000 per year)
  • Opportunity to work remote - anywhere in Canada!
  • Employee Options - everyone shares in our success!
  • Internet Subsidy on each paycheck
  • Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
  • A People First Company - 4.6 rating on Glassdoor
  • Recently named #4 on the Top 10 Best Workplaces in Canada

Who we are, and what we do:

We believe in a world where advisors can create long lasting relationships with their customers and operate more efficiently.

Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.

Some recent awards we're proud of include:

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.