Work In Tech

Part technical writer, part content developer, fully learning-focused. As a Knowledge Intern at Coconut, you will be part of creating the design, content and rollout of learning materials that enable our customers - and our teammates as they support our customers - to become champion users of our platform.

This internship is bound to an 8 or 12 month term and will help you acquire learning delivery skills and provide you with knowledge of various learning strategies. In essence you’ll be a knowledge wrangler and help us corral all of our company’s knowledge into engaging and interesting packages.

Our interns focus on learning through mentorship, supported experimentation, collaboration and shared responsibility. This won’t be days of sitting through boring training videos - this is a hands-on role working on a platform that facilitates connections between businesses and their customers.

You’re Excited to:

• Create release communications & resources

• • Draft and publish release notes, sharing release-related changes through internal enablement channels
  • Maintain up-to-date help center articles based on functionality changes with each release

• Create in-app learning content

• • Contribute content to in-app learning experiences, such as getting started walkthroughs and predictive tooltips

• Create customer training resources

• Collaborate on the design and creation of training packages tailored to our customer segments

As a Knowledge Intern, the following competencies are key:

• Technical understanding - You ramp on a product quickly, and enjoy learning/using content authoring and productivity tools

• Content development - You’re eager to create outcomes-based learning content that applies plain language and accessibility standards while aligning with style & branding guidelines

• Collaboration - You’re excited to work cross-functionally to enable our customers while also enabling the teams that support them

• Priority Management - Handling multiple and competing priorities doesn’t phase you; you leverage a solutions-focused approach to problem solving

What You Bring to the Team:

• Current enrolment in a degree program that allows for internship opportunities is required
• Interested in adult learning, instructional design, and/or technical communications
• A passion for learning and creating content that focuses on the learner's needs (because who doesn't love a good "aha!" moment?)
• A growth mindset and willingness to try new things
• Ability to work independently and as part of a team (because sometimes we need to create learning materials solo, and sometimes we collaborate to get things done)
• Comfortable learning new tools, such as:
• Jira, Confluence
• Zendesk
• Pendo
• Camtasia (or other video creation software)
• GSuite

Those who don't believe in the Oxford comma need not apply…. Just kidding (mostly).
We are an equal opportunity employer and welcome applicants from all backgrounds,(no matter how quirky or eccentric!). Every great employee has their own unique set of skills and characteristics, so even if you don’t feel like your experience ‘ticks every box’ please drop us a line!

This position will go through Government funding. As such, to meet the funding providers eligibility criteria, student applicants must be a Canadian Citizen, Permanent Resident, or a protected person defined by the Immigration and Refugee Protection Act.