Cinareo™ is a new and innovative SaaS solution that complements your WFM platform to set a new standard for long-term capacity planning and decision support for multi-channel contact centre environments. This tool provides robust resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff (e.g., supervisors, trainers, quality assurance, managers), to provide accurate capacity planning, recruitment and training planning, and enhance executive decision-making with multi-variable what-if scenarios. This online application provides efficient and accurate planning capabilities to enable decision making that eliminates the need for unsustainable Excel spreadsheets, answers “what if?” questions in mere seconds, while providing a single source of truth for resources and financial requirements across all queues, skills, and lines of business within an organization.
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