We give bright minds the tools to be truly creative and innovative. Join our team!  

At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:

We are looking for a talented Customer Service Engineer who will be responsible for providing field-based product repair, maintenance and installation services in the EMEA region.

Responsibilities:

• Perform preventive maintenance and emergency service at the client’s locations as needed to ensure the full functionality of OSA system, Interactive media systems, related equipment and Digital Cinema projectors, non-cinema projectors and systems.
• Complete installations, repairs and advanced service procedures on >2 product platforms, including reactive and proactive maintenance and decommissioning with minimal or no supervision. Frequently travel to customer sites on short notice.
• Compile detailed lists of equipment while on site.
• Diagnose and repair complex technical problems as well as research complex customer issues to ensure timely resolution of Tier 2 issues on >2 product platforms.
• Keep customers informed of progress and escalate issues where appropriate.
• Maintain knowledge and familiarity with a variety of the field's concepts, practices, and procedures

Location: remote

What we’re offering 

You’ll have opportunities to learn, grow, and collaborate with professionals on a global reach. Whether you’re working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight—your contributions will make a difference.  

The experience and skills we value: 

• BS/BA in a technical field (Electrical or Software) (or equivalent technical experience)
  
• 2 - 5 years of Customer Service Engineer / Field Application experience in the AV industry
  
• Ability to diagnose and repair complex technical problems independently
  
• High knowledge of analogue and digital theory related to Digital Cinema / Cinema 4D projectors
  
• Excellent time management and organizational skills

• Strong communication, Presentation/Teaching skills
  
• Understanding of customer requirements and relationships
  
• Benefit if fluent in any of these languages (German, French, Spanish, others), as a plus. English is a must.
• EU passport holder is an added value 
• To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, decision making and leadership skills, and be self-motivated.