About the opportunity:

We are looking for a talented Customer Service Engineer who will be responsible for providing field-based product repair, maintenance and installation services in the EMEA region.

Responsibilities:

• Suggest solutions and or options in response to customer needs in compliance with company and departmental procedures.
• Initiate, manage, and ensure all freight damage claims are resolved and information is clearly communicated to our customers.
• Responsible for documenting approvals and anomalies to ensure compliance, abiding by all JSOX compliance controls.
• Validate and issue RMAs for product being returned for credit and ensure all pertinent documentation are linked and filed in Image Now.
• Send denial letters and explain to customers reasons for denial.
• Validate and execute distributions and/or sales credit claims and ensure all pertinent documentation is linked and filed in Image Now. Claims include, but are not limited to the following: Rebates, Dealer Margins, Price Adjustments/Corrections and /or Marketing.
• Provide proactive support to customer care team members, global departments as required expediting requirements for information and coordinating all efforts in the best interest of the customer.

Location: Hybrid

What we’re offering 

You’ll have opportunities to learn, grow, and collaborate with professionals on a global reach. Whether you’re working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight—your contributions will make a difference.  

The experience and skills we value: 

• Post-secondary degree/diploma in Business or Economics
• JDE Systems knowledge would be considered an asset
• 2-5 years of Customer experience needed
• 3+ years in high-tech manufacturing environment
• High level of English and German language is required. Other languages are a plus.
• Strong analytical skills
• Commercially minded and extremely driven
• Strong communication and influencing skills.
• Experience with optical components, systems and processes is an asset