This IS NOT a REMOTE position, This is for the Los Angeles / Orange County, California, Candidate should live in a 50 mile radius to this market, Christie will not provide moving expenses.

CSE Service Technician

About the opportunity:

At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We are a global group of enthusiastic people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we are a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

We are looking for a higly motiviated Customer Service Engineer.

Responsibilites

• Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing
• Provide timely and effective technical support to meet the customers’ expectations via telephone or in person
• Develop and maintain good customer relationships
• Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department
• Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure
• Repair, and update products and software
• Ability to diagnose and repair Digital Projectors and Digital systems
• Perform emergency service at the client’s locations as needed to ensure the full functionality of AV systems and related equipment
• Support live events/screening
• Provide detailed technical documentation relating to all functions performed
• Provide on call technical phone support and field response
• Install and document the installation of AV products and related equipment
• Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems
• Perform emergency service at the client’s locations as needed to ensure the full functionality of AV system and media systems
• Provide detailed technical documentation relating to all functions performed
• Provide technical training for the end user relating to the operation of AV system and related equipment
• Maintain accurate market inventory and inventory reports

What we are offering:

A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan.You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have influence.

The experience and skills we value:

• Minimum 1-3 years relevant experience in technical support, networking, field service, PC repair or related field
• Minimum 1-3 years’ experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience
• Experienced with audio/video test and calibration and related equipment

What will put you ahead:

• Experience with multimedia equipment installation and service
• Must be able to use a multimeter
• Solid understanding of AC/CDC voltages
• Electrical/Electronic understanding/training including troubleshooting skills
• Understand AV signal flow and the ability to troubleshot to find failed component
• Ability to provide on-call support when necessary
• Experience with multimedia equipment installation and service
• Experienced with AV testing and calibration equipment
• Excellent communications and customer service skills (verbal, written & analytical)
• Understanding of analog and digital circuits
• Ability to lift 50 lbs. without assistance
• Ability to safely climb ladders up to 20 feet
• Ability to safely operate and navigate a motorized lift to 35 feet
• Must be comfortable completing work using ladders and lifts
• Audio-visual skills and product knowledge
• A strong working knowledge of PC hardware & setup
• Experience working with and troubleshooting within a windows operating system·Field service and equipment repair
• Presentation/teaching skills
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Strong attention to detail
• Excellent time management and organizational skills
• Applicants must be authorized to work in the U.S.
• Must possess a valid US driver’s license that is good standing
• A-Plus certification preferred

WORKPLACE GUIDELINES

Specialized Skills:

• Experience with professional audio and A/V technologies (AES3, SDI, HDMI)
• Previous experience with troubleshooting at the board level for AV equipment utilizing software, error logs and service manuals
• Knowledge of audio signal processing and audio I/O implementation is a plus
• Knowledge of networking concepts including TCP/IP, routing, and switching
• Negotiating skills in dealing with customers
• Excellent work ethics
• Excellent technical problem solving, troubleshooting, follow up skills
• ust be able to identify a problem
• Audio calibration experience
• Ability to achieve results, meet deadlines and adjust to quickly changing requirements and

Frequent:

• Ability to Comprehend
• Reading and Writing
• Air and Ground Travel
• Able to sit, stand, push or pull for periods of time
• Sitting and using finger movements
• Communicating orally
• Handling objects (manual dexterity)
• Reason and analyze
• Perform calculations
• Testing devices to review their functionality
• Furnishing clients with maintenance-related advice.
• Heeding prevailing building and safety stipulations.
• Excellent verbal communication skills
• Ability to seek clarification when presented with ambiguous requests.
• Available to tend to call-outs when needed including weekends

Occasional:

• Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs.+)
• Reaching above shoulder level
• Excessive Noise