The Customer Service Engineer is responsible for providing field-based product repair, maintenance and installation services in the EMEA region.

Location: remote

 

What we’re offering
 

You’ll have opportunities to learn, grow, and collaborate with professionals on a global reach. Whether you’re working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight—your contributions will make a difference.

Responsibilities

• Diagnosing and resolving technical issues and repairing and/or updating AV system, Interactive media systems, software and related equipment in a timely manner either on-site or through remote technical support
  
• Performing timely and effective service activities on customer sites within designated market, meeting or exceeding customer expectations for efficient system operation
  
• Performing preventative scheduled maintenance to ensure optimum operation and a minimum of down time of AV system, Interactive media systems, software and related equipment.
• Increasing end user ability to effectively operate and maintain the system through onsite technical training relating to the operation of AV system, Interactive media systems, software and related equipment.
  
• Setting up and supporting live events/screening for special event in accordance with established standards and regulations
  
• Coordinating equipment repairs, tools availability, RMA parts and PM parts for maintenance accurately and timely to support team to allocate the material and resources accordingly.

Requirements
 

• BS/BA in a technical field (Electrical or Software) (or equivalent technical experience)
  
• 2 - 5 years of Customer Service Engineer / Field Application experience in the AV industry
  
• Ability to diagnose and repair complex technical problems independently
  
• High knowledge of analogue and digital theory related to LCD/CRT/DMD projectors
  
• Excellent time management and organizational skills
  
• Strong communication, Presentation/Teaching skills
  
• Understanding of customer requirements and relationships
  
• Benefit if fluent in any of these languages (German, French, Spanish, others), as a plus. English is a must.

To be successful in this role, you’ll need to bring excellent problem solving and diagnostic skills, decision making and leadership skills, self-motivated and strong communication.