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At Christie^®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:

We’re looking for a Service Supervisor to support the Service Department in our Cypress, California Office. Reporting to the Director Global Quality and Service Operations, this position is responsible for planning, developing, coordinating and implementing services and support for Christie products. This includes cost effective management of the product repair and service support for customers in the U.S.

Responsibilities:

1. Manage the day-to-day activities of the service technicians in the service department.
2. Ensure that proper material handling procedures are being utilized & monitor departmental utilization to ensure proper staffing levels.
3. Keep up to date with related industry technology and products available on the market to ensure the service department is employing the latest technology and service practices.
4. Compile statistical data to effectively evaluate and manage to effectively evaluate and manage the cost of repairs and service
5. Re conditioning of ex demo, loaners & swapped projectors for resale and or exchange programs.
6. Ensure all “returned for repair” product received into building be well documented for purpose of identification throughout repair process.
7. Assist with customer enquiries regarding repairs/repairs in process.
8. Technical help on F.I.P. when necessary
9. Provide failure trend report to Product Manager & assist Product Manager with technical assistance
10. Additional duties as assigned.

Location: Cypress, CA

What we’re offering:

A competitive salary, vacation, health & dental benefits and employer-matched pension plan.

You’ll have opportunities to learn, grow, and collaborate with professionals on a global reach. Whether you’re working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight—your contributions will make a difference.

The experience and skills we value:

• Degree or certification in Electronics or Business Administration
• 1-5 years supervisory experience
• 5-10 years of related experience on the job knowledge

What will put you ahead:

• Strong communication and negotiating skills in dealing with customers
• Electronics and troubleshooting skills
• Service Management experience
• PC Literate
• Presentation/teaching skills
• Database Management
• Strong Organizational skills
• Customer Focused
• Licenses or certifications

WORKPLACE GUIDELINES:

To comply with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the Essential Duties of the job. Use these codes to complete this section: “F” for frequently; “O” for occasionally; “N” for not at all.

PHYSICAL MENTAL

On the job the employee must: On the job the employee must be

able to:

(O) Bend (F) Sit (F) Read/Comprehend

(N) Squat (O) Stand (F) Write

(N) Crawl (N) Walk (F) Perform calculations

(N) Climb (N) Push/Pull (F) Communicate orally

(N) Kneel (F ) Reason and analyze

(F) Handle objects (manual dexterity) ( ) Other___________

(O) Reach above shoulder level

(F) Use finger movements

( ) Other____________

(Ex: Noise Volume, etc.)

Must carry/lift loads of:

(O) Light (Up to 25 lbs.)

(N) Moderate (25-50 lbs.)

(N ) Heavy (Over 50 lbs.)