Account Manager, EV Charging
ChargeLab
Sales & Business Development
Etobicoke, Toronto, ON, Canada
Posted on Mar 14, 2025
ChargeLab is looking for a motivated and detail-oriented Account Manager to join our growing team. This role is ideal for someone who is eager to learn, build relationships, and support key accounts while growing their career in account management. As an Account Manager, you will play a key role in increasing sales of our software products and maintaining valuable partnerships. You will be responsible for ensuring client satisfaction, sourcing and winning of RFPs, and contributing to the growth of our software products. You will work closely with our Account Management Director and other teams to drive customer success and long-term partnerships.
Company details
ChargeLab is the Android of EV charging. We don’t build hardware. Instead, we partner with leading manufacturers like Eaton, ABB, and Siemens to bundle their EV chargers with ChargeLab’s software. Our end customers include building owners, convenience stores, utilities, and fleets. They leverage our charging station management system (CSMS) and open APIs to manage thousands of EV chargers more efficiently.
By 2030, most new vehicles sold in North America will be EVs. ChargeLab has raised US $30 million to build the world’s best software for managing large networks of EV chargers. We currently have 65 full-time employees, including over 40 team members in engineering and product.
Hybrid work
ChargeLab has a beautiful office in Etobicoke with ample parking, subway access, free snacks/coffee, quiet meeting rooms, and company-provided lunch every Thursday. Our office also gives you direct face-to-face access to our VP of Engineering, CTO, and CEO.
Once a year, we host a 3-day onsite called ChargeFest. All remote team members fly to Toronto for this event!
Key Responsibilities
- Account Support & Relationship Management:
- Assist in managing relationships with key accounts and channel partners.
- Nurture and grow relationships with direct customer accounts and new VARs.
- Support the director of account management in maintaining strong client relationships by establishing regular touchpoints.
- Track software license status and lead customer renewal efforts.
- Monitor and track sales performance of accounts, providing reports and insights to senior team members.
- Stay informed about industry trends, competitor activities, and emerging requirements to serve as a value-added resource for accounts.
- Act as a point of contact for clients, promptly addressing inquiries and providing product information.
- RFP Sourcing & Writing:
- Research and identify new Request for Proposal (RFP) opportunities aligned with ChargeLab’s capabilities and strategic goals.
- Serve as proposal manager and lead the writing, coordination and timely submission of RFPs, ensuring compliance with client requirements.
- Collaborate with cross-functional teams to gather necessary information to continuously improve templates and proposals.
- Develop and maintain answers repository based on subject matter expert feedback and prior responses, and gain sufficient knowledge to answer product-related questions independently.
- Partnership Development:
- Help identify and research potential new value added resellers.
- Support negotiations and agreements under the guidance of senior account managers.
- Provide clients with the necessary resources and lead initial training to ensure a smooth onboarding and ongoing support experience.
- Assist in coordinating joint marketing and promotional activities with partners.
- Sales & Growth Support:
- Work closely with the business development team to help achieve revenue targets and drive account growth.
- Assist in developing strategies to maximize account performance.
- Performance Metrics & Reporting:
- Track key performance indicators (KPIs) to measure the success of accounts and partnerships.
- Prepare reports and presentations on account performance for internal teams.
- Use data to identify opportunities for process improvements and business growth.
Qualifications
- Education
- Bachelor’s degree in Business Administration, Marketing, Journalism, or a related field (or equivalent experience).
- Specialized Knowledge
- Familiarity with CRM systems (ideally HubSpot) and enterprise business tools.
- Basic understanding of revenue operations, sales processes, and data reporting.
- Skills and Abilities
- Strong organizational skills and attention to detail.
- Understanding of electrical distribution channels and market dynamics.
- Excellent written and verbal communication skills, especially in proposal writing.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Collaborative team player with the ability to work cross-functionally.
- Experience
- 1–3 years of experience in Revenue Operations, Sales Support, or a related role.
- Experience in managing RFPs or supporting proposal development (preferred).
- 1-3 years of working with procurement teams
- Preferred experience in the EV or SaaS industry