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Order Fulfillment Associate

CHANNEL GATE

CHANNEL GATE

Operations
Canada · Remote
Posted 6+ months ago

Who We Are

Cymax Group Technologies is a leading eCommerce technology and logistics services platform for furniture vendors and retailers. Our products include Freight Club, the all-in-one shipping platform, and Channel Gate, the AI-powered multichannel platform. At the end of the day, everything that we do is to create a better eCommerce and logistics experience for our partners. www.cymaxgroup.com.

The Role

The Order Management Associate contributes to this mission by ensuring that orders are being fulfilled, updated, and received by customers as promised.

Who You Are

  • Experience working in customer service
  • Comfortable with technology and computers, including Microsoft products (word, excel)
  • High level of Microsoft Excel knowledge
  • Excited about working for a growing company
  • Attentive to details

What You’ll Do

  • Generate daily reports & priorities for offshore team and monitor all areas to ensure workflow is moving smoothly for these tasks
  • Generate daily reports for Marketplace and Order fulfillment metrics, etc. and send to key stakeholders
  • Monitor and track daily Marketplace metrics and alerts across all channels
  • Assist with high-level order management tasks
  • Analyze trends across different SKUs, vendors, channels and identify areas for improvement or risks, as needed
  • Follow up with vendors for late orders, backorders and replacement orders and assist in the administration of vendor lead times
  • Liaise between Cymax, vendors & carriers to ensure open communication and resolution of concerns in a timely manner
  • Review and follow up on orders with no movement with carrier/vendor and update tracking as applicable

Culture at Cymax Group

At our company, we thrive on innovation and entrepreneurship. Our fast-paced environment encourages agility and nimbleness, empowering our team to adapt quickly to changing market dynamics. We’re passionate about learning and growth, providing opportunities for professional development. Our decisions are driven by data, ensuring that we make informed choices that lead to success. If you’re excited about making an impact and being part of a dynamic team, you’ll feel right at home here.

Compensation
We are committed to transparency in our hiring process. The hourly Range for this role is between $19.00 and $20.00 depending on experience, skills, training and organizational needs. Our salary ranges are determined by role, level and location.

We offer a comprehensive range of benefits which includes:

  • Health and wellness support for our team members and their families including an employee assistance program
  • 100% paid health and dental benefits in Canada
  • Paid time off
  • Easy access to online and phone-based counselling service
  • Remote-flexible work environment.

Accessibility

We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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