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Director, Account Management



Sales & Business Development
Canada · Remote
Posted on Sunday, June 9, 2024

Who We Are

Cymax Group Technologies is a leading eCommerce technology and logistics services platform for furniture vendors and retailers. Our products include Freight Club, the all-in-one shipping platform, and Channel Gate, the AI-powered multichannel platform. At the end of the day, everything that we do is to create a better eCommerce and logistics experience for our partners.

The Role

The Director of Account Management will play a crucial role in driving the success of our vendor partnerships and overall business growth. This individual will be responsible for overseeing the account management and vendor success teams, developing strategic initiatives, and ensuring the successful execution of vendor management processes. The ideal candidate will have strong leadership skills, a proven track record in account management, and a passion for driving results.

Who You Are

  • Proven experience in account or vendor management, preferably in an ecommerce or retail environment.
  • Strong leadership skills with the ability to mentor and develop a high-performing team.
  • Excellent communication and negotiation abilities.
  • Strategic thinker with the ability to develop and execute complex initiatives.
  • Detail-oriented with a focus on driving results and meeting targets.
  • Bachelor's degree in business administration, Marketing, or related field. MBA preferred.

What You’ll Do

Key Leadership Responsibilities:

  • Team Leadership: Oversee resources, staffing, and budgets to support the development of high-performing account management and vendor success teams. Provide mentorship and ongoing feedback to team members, including regular performance reviews.
  • Strategic Planning: Work alongside the Leadership team to create strategies and roadmaps that support business objectives. Contribute to the development of strategies and methodologies to optimize business processes.
  • Strategic Planning: Work alongside the Leadership team to create strategies and roadmaps that support business objectives. Contribute to the development of strategies and methodologies to optimize business processes.

Key Role Focus Areas

  • Account Management Oversight: Lead the account management team, including portfolio allocation, training, and coaching of team members.
  • Vendor Success Oversight: Lead the onboarding and business development teams. Develop strategies that will support category expansion, new vendor acquisition and vendor onboarding.
  • Vendor Management: Own vendor accounts (new and existing) and management framework. Define and implement vendor management standards, including cross-functional communication, response times, and SLAs.
  • Vendor Growth Planning: Develop and execute vendor-level growth plans, including business development, vendor strategy, and program execution.
  • Program Execution: Negotiate and create roadmaps for successful rebate agreement, pricing/exclusivity agreement, vendor agreement and promotional programs.
  • Cross-Functional Collaboration: Partner with various teams, including finance, vendor operations, merchandising, marketing, and marketplaces to maximize vendor opportunities and align on strategic initiatives.
  • Promotional Planning: In partnership with marketing, develop and execute promotional strategies that aligns with the retail & merchandising calendars
  • Process Improvement: Identify and implement process improvements to enhance vendor operations and address escalations effectively. Partner with finance and FP&A on vendor-level forecasting.

Culture at Cymax Group

At our company, we thrive on innovation and entrepreneurship. Our fast-paced environment encourages agility and nimbleness, empowering our team to adapt quickly to changing market dynamics. We’re passionate about learning and growth, providing opportunities for professional development. Our decisions are driven by data, ensuring that we make informed choices that lead to success. If you’re excited about making an impact and being part of a dynamic team, you’ll feel right at home here.

We offer a comprehensive range of benefits which includes

  • Health and wellness support for our team members and their families including an employee assistance program
  • 100% paid health and dental benefits in Canada
  • Paid time off
  • Easy access to online and phone-based counselling services
  • And a remote-flexible work environment.


We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.