Work In Tech

CareCru is looking for a Technical Support Analyst to aid the successful implementation of its AI-powered growth platform into a growing portfolio of dental practice customers. You should have experience supporting SaaS products, and a strong knack for installing and troubleshooting software.

Let’s talk if…

• You’re thoughtful, empathetic, and naturally extroverted
• You love technology and have a desire to work in a SaaS business focused on dental
• You bring enthusiasm, strong work ethic, and a positive attitude
• You are action oriented and capable of independently solving complex workflow problems
• You can communicate clearly and effectively to both internal and external stakeholders
• You have a track record of success in building customer relationships at multiple levels of a clients’ organization
• You’re comfortable under pressure and can effectively manage customer expectations
• You’re highly ambitious and motivated

Key Responsibilities

• Act as a primary technical support contact for customers on the CareCru platform
• Install and support the CareCru Connector on dental customer servers
• Manage customer cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating bug fixes, and in general doing everything possible to provide a speedy resolution
• Evaluate and analyze customer business objectives and challenges and present a solution for customers to become successful with the CareCru platform
• Act as an escalation point for critical customer concerns and mobilize resources/training to resolve their issues
• Maintain all aspects of the technical relationship from troubleshooting possible issues, filing, and advocating for enhancements, partnering with product & engineering in preparing for new releases and rollouts, and otherwise participating in the overall maintenance and support of customer accounts
• Educate customers on upcoming product releases and enhancements
• Think outside of the box and provide strategic input for growing our customer base

Qualifications

• 1-2+ years of technical support experience in a SaaS company
• Proficient with Windows Server, SQL, HTML, CSS
• Exceptional communication skills—both written and verbal
• Excellent interpersonal skills and ability to work well in competitive team environments
• Preferred candidates will be able to demonstrate abilities to:
• Supporting SaaS products
• Understand operations of a dental practice and how to optimize for growth
• Experience with startups and healthcare businesses
• Work quickly within Zendesk (Ticketing) and HubSpot (CRM)

Why CareCru?

• Be an early stage contributor in high-growth company run by a proven team with successful SaaS startup experience
• Competitive salary and early-stage stock options
• Excellent benefits package including health, life, dental and vision
• Be part of a passionate, entrepreneurial team that works hard and has fun doing it

About CareCru

CareCru is building the premier growth platform in dental. Both single-location practices, and dental groups, can supercharge their business by installing the CareCru Connector to:

• Reveal the health of the practices (Business Intelligence, AI-driven Insights)
• Boost team productivity by intelligently automating tasks (CRM-like Business Process Automation)
• Deliver an unparalleled patient experience (Next-gen Online Scheduling, Modern Patient Engagement)

Adding the “Cru” is like adding three world-class team members to the practice—a front office administrator, a marketing specialist, and a practice consultant.