Customer Success Manager
Cardata
This job is no longer accepting applications
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Remote
Posted 6+ months ago
Ready to accelerate your career?
Cardata is where driven people make an outsized impact. We’re a small but mighty team transforming how businesses manage vehicle reimbursement — replacing outdated programs with smart, automated solutions.
Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we’re building toward that vision every single day.
Join us and you’ll find challenge, growth, and the chance to deliver real impact — helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.
At Cardata, customers are at the center of everything we do. Our Customer Success team is both the foundation of our strong retention and renewal rates and the driving force behind our growth strategy. We’re looking for ambitious, proactive Customer Success Mangers who see themselves as builders of both customer success and business growth.
As a Customer Success Manager, you’ll ensure customers achieve outstanding outcomes with Cardata while also fueling adoption, expansion, and long-term partnerships. Acting as a trusted advisor to executives, finance leaders, and administrators, you’ll position Cardata as a strategic partner that fuels customer growth, compliance, and efficiency through every stage of the relationship. You’ll thrive here if you’re energized by solving complex challenges, confident in leading executive conversations, and motivated by the opportunity to make a measurable difference in a fast-paced SaaS environment.
What you'll be doing:
- Lead consultative onboarding, drive adoption and ROI, and proactively manage risks to set the stage for growth through upsell, cross-sell, and program optimization opportunities.
- Act as a strategic advisor on compliance, cost optimization, and best practices to elevate customer outcomes.
- Build strong relationships with key stakeholders and lead executive business reviews that showcase data-backed value and growth opportunities
- Collaborate cross-functionally to deliver seamless customer experiences while championing customer needs in alignment with Cardata’s growth objectives.
- Create and deliver engagement strategies that deepen adoption, sustain long-term value, and strengthen customer loyalty.
- Manage renewals end-to-end, negotiating terms and securing multi-year commitments where possible.
Who You Are:
- Confident & Assertive: Skilled at leading executive-level conversations and influencing outcomes.
- Customer-Centered & Growth-Driven: Motivated by creating long-term value while driving account expansion.
- Analytical & Strategic: Comfortable turning data into insights that shape strategy and customer outcomes.
- Ambitious & Self-Motivated: Thrives in a fast-paced, high-growth SaaS environment where ownership and initiative are key.
- Collaborative Influencer: Able to align cross-functional stakeholders to deliver on customer and company goals.
- Detail-Oriented & Organized: Exceptional ability to manage complex programs and relationships with precision.
Qualifications
- 2–4 years in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in SaaS.
- Proven track record of identifying and closing upsell/cross-sell opportunities.
- Experience leading strategic customer conversations, including renewals and expansions.
- Strong negotiation skills and commercial acumen.
- Tech-savvy and experienced in remote-first environments.
Why you’ll love working at Cardata:
We’ll be honest — Cardata isn’t for everyone. If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you’ll fit right in.
You’ll be surrounded by driven teammates who genuinely care — about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.
What we offer in return for you bringing your best:
Remote work and flexible working hours
Mentorship and development opportunities (to help you achieve your career goals!)
Extended medical & dental benefits
Healthcare spending account
Wellness spending account
Employee assistance program (EAP)
15 days of vacation
3 pit-stop days (to take care of your mental health)
3 personal days (to take care of adulting things)
Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.
If you require accommodations during the recruitment process, please let us know.
This job is no longer accepting applications
See open jobs at Cardata.See open jobs similar to "Customer Success Manager" Work In Tech.
