Customer Success Manager



Toronto, ON, Canada
Posted on Saturday, September 2, 2023
At Cardata, our goal is to simplify the administrative and financial burdens experienced by companies with employees on the road. We partner with our customers to find the easiest and most cost-effective solution, using best-in-class technology, to reimburse their employees for using their personal vehicles for work.
Who you are
An individual driven to deliver value! You have an unmatched ability to foster relationships with customers and are committed to helping them succeed. As an inquisitive individual, you are always on the lookout for opportunities to add increasing value for the customer post-sales, whether helping to improve engagement, assist with training, or presenting new features of the product.

What you'll be doing

  • Take ownership of the customer relationship post-sale, with a focus on maximizing customer adoption and engagement with the product
  • Identify and action opportunities to provide additional training on product to customers and making program recommendations, with a focus on maximizing customer value
  • Undertake strategic account planning and conduct annual business reviews with customers
  • Identify and action opportunities to expand within existing customer accounts to offer new products (upsell), penetrate new buying centres within existing customer accounts (cross-sell) and facilitate meaningful and successful renewal conversations
  • Stay up to date on all changes, upgrades and new features within the Cardata product and be confident explaining to our customers
  • Work to ensure that transitions between sales, product and support teams are seamless
  • Collect and analyze feedback from customers with intent to positively impact Cardata's product roadmap

What you'll bring

  • You are inquisitive and can dive deep into the customer experience to uncover useful insights
  • You have a proven ability to build and maintain strong customer relationships and demonstrated commitment to providing value to the customer
  • You have experience with growing accounts through upsell and cross selling with a quota
  • You have a good technical aptitude and/or eagerness to learn new technologies
  • You possess a high level of empathy and emotional intelligence
  • You can effectively communicate with customers and team members alike
  • You have experience (2-4 years) working in account management, customer success, business development or another role focused on driving value for both the customer and company
Why you’ll love working at Cardata:
Cardata provides you with a flexible, autonomous environment that encourages employees to experiment, innovate and learn. As part of our team, you will be surrounded by supportive leaders and caring colleagues who are dedicated to taking on new challenges, focusing on the customer, and working as a team to achieve success. Additionally, you will be provided with:
Opportunity for career progression in a growing company
Competitive salary + bonus
Opportunity to work remotely
Flexible working hours
100% employer paid benefits
Healthcare spending account
Wellness spending account
15 days of vacation + additional time off throughout the year
3 pit-stop days (Cardata's version of mental health days)
Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.
If you require accommodations during the recruitment process, please let us know.