Customer Support Representative



Customer Service
Toronto, ON, Canada
Posted on Friday, August 25, 2023
At CarData, our goal is to simplify the administrative and financial burdens experienced by companies with employees on the road. We partner with our customers to find the easiest and most cost-effective solution, using best-in-class technology, to reimburse their employees for using their personal vehicles for work.
Who You Are
As a Customer Support Representative, you will be the first point of contact for many of our users. You are a customer focused, problem solver who is skilled at building relationships with clients. You have a deep understanding of the CarData product and are a strong multi-tasker who is able to balance competing priorities.
This role is remote within Canada and must be able to work PST Hours

What You'll Be Doing

  • Answer general questions for all users through phone, email and live chat
  • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Share resources with users to educate users on product features, workflows, and navigation of CarData Cloud and the CarData Mobile app
  • Review compliance documentation to ensure details align with program specifications/ parameters
  • Identify resource gaps, propose solutions and assist with development of resources
  • Contribute to the knowledge base for the Support team

What You'll Bring

  • Demonstrated ability to take ownership of tasks and to work with little to no direct supervision
  • Excellent written and verbal communication skills
  • Highly organized
  • Empathetic, customer-focused and service-oriented, with an unshakeable resolve when faced with escalated clients
  • Strong ability to analyze situations, identify problems and develop appropriate solutions
  • Strong ability to build positive external and internal relationships and work cross-functionally with other teams
  • Able to work PST hours
  • This role is remote within Canada
Why you’ll love working at CarData:
CarData provides you with a flexible, autonomous environment that encourages employees to experiment, innovate and learn. As part of our team, you will be surrounded by supportive leaders and caring colleagues who are dedicated to taking on new challenges, focusing on the customer, and working as a team to achieve success. Additionally, you will be provided with:
Opportunity for career progression in a growing company
Competitive salary + bonus
Opportunity to work remotely
Flexible working hours
100% employer paid benefits
Healthcare spending account
Wellness spending account
15 days of vacation + additional time off throughout the year
3 pit-stop days (CarData's version of mental health days)
CarData is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.
If you require accommodations during the recruitment process, please let us know.