At Camis, our Customer Support Analysts are trusted problem-solvers and the friendly voice our clients and customers rely on. We’re looking for a Bilingual Customer Support Analyst (French & English) who enjoys helping people, tackling complex questions, and delivering thoughtful, high‑quality support. In this role, you’ll focus on delivering exceptional customer service in a friendly, courteous, and professional way—no matter the situation.

What you'll be doing day-to-day:

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
• Helping customers and agents navigate billing and policy questions with clarity and care.
• Providing basic software troubleshooting for customer service agents.
• Helping resolve complex customer concerns while ensuring a positive experience
• Completing special projects as per the requirements of Camis clientele.
• Stepping in to support escalated or complex customer concerns with empathy and professionalism.

What you will bring to the role:

• Exceptional customer service skills.
• Professional oral and written language skills in both French and English.
• The ability to stay calm, thoughtful, and solution‑focused—especially during challenging conversations.
• A dependable approach to your work and a strong sense of responsibility toward your team.
• Previous experience utilizing online resources.
• Troubleshooting and problem-solving skills.
• Willingness to take initiative.
• Ability to multitask.
  

The Details:

Work Location:

• In‑office, hybrid, or fully remote

Start Date:

• Monday, March 2, 2026

Training Schedule:

• Formal Training: March 2–6, Monday–Friday, 9:00 a.m.–5:00 p.m. ET
• Hands‑On Training with the CSA Team: March 9–13, Monday–Friday, 9:00 a.m.–5:00 p.m. ET (with flexibility)

Hours & Availability:

• 20–30 hours per week after training
  • Full‑time hours available during peak season
• Open / flexible availability required
• Hours of operation: 7:00 a.m.–10:00 p.m. ET, seven days a week

End of Contract Date:

• September 6, 2026

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.