Work In Tech

Camis is looking for a Bilingual Customer Support Analyst to provide support to both Camis employees and clients. Customer Support Analysts are the most senior customer service agent in the call centre environment. They respond to inquiries from the front-line reservation agents, as well as handling inbound customer inquiries for a variety of clients. They act as the voice of our clients when speaking to the public.

Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner.

What you will be doing:

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
• Handling billing and policy inquiries.
• Providing basic software troubleshooting for customer service agents.
• Providing support for complex customer complaints while maintaining superior customer service and high performance.
• Completing special projects as per the requirements of Camis clientele.
• Handling escalated customer questions and concerns.

What you will bring to the role:

• Exceptional customer service skills.
• Professional oral and written language skills in both French and English.
• Previous call center or customer care experience.
• Poise and diplomacy under pressure.
• Reliability with regards to attendance.
• Previous experience utilizing online resources.
• Troubleshooting and problem-solving skills.
• Willingness to take initiative.
• Ability to multitask.
  

The Details:

• Start date: Monday, May 5
• Remote Training Schedule:
  • Formal Training: May 5 - May 9, 2025
    • Monday - Friday 9:00AM - 5:00PM
  • Hands-on Training with the CSA Team: May 12 - May 16
    • Monday - Friday 9:00AM - 5:00PM
• Hours after training: 25-35 hours per week - full time hours available during peak season
  • Open or Flexible availability required
• Hours of operation: 7:00 AM - 10:00 PM – 7 days a week
• End of Contract date: August 31, 2025

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.