Director, Customer Success and Operations
Bōde
Job Title: Director, Customer Success and Operations (Contract Position)
Location: Calgary, AB
Company: Bōde Canada
About Bōde
Bōde is a technology-driven real estate platform that empowers homeowners and builders
to buy and sell properties directly, eliminating unnecessary friction and streamlining
transactions. We leverage automation, real-time market data, and a seamless digital
experience to make the process simpler, smarter, and more cost-effective.
In 2024, Bōde secured Venture Funding, led by Thin Air Labs to further enhance our platform
with data driven AI capabilities, while crossing the $1B in property sales milestone. Our
commitment to innovation has been recognized with awards such as “Top 15 Innovative New
Business by Startup Calgary”, Alberta Innovates “Top 50 Fellowship” and being listed among
the "Top Real Estate Companies to Watch in 2025."
The Role
As Director of Customer Success and Operations, you’ll be at the heart of our user journey,
leading the direction and day-to-day execution that ensures our consumer customers are
thrilled with their Bōde experience. You'll lead a passionate team focused on delivering
exceptional support, smooth operations, and scalable systems to fuel our next stage of
growth.
This role blends leadership, hustle, empathy, and analytics. You will play a critical role in
shaping the customer experience and streamlining our operational backbone — all while
championing Bōde's mission to democratize real estate.
Scope of the Role
• Lead and inspire the Customer Success and Operations team, nurturing a culture of
accountability, empathy, and customer transactions from end to end
• Real estate compliance knowledge practical application, and quality control
• Design and scale world-class customer experiences that drive satisfaction, loyalty,
and referrals.
• Deliver operational excellence: Optimize workflows, systems, and tools to ensure
efficiency, accuracy, and scalability.
• Collaborate cross-functionally with product and marketing, to deliver a seamless
experience across the customer lifecycle.
• Enhance data-driven insights managing data and dashboards to track KPIs, identify
bottlenecks, and uncover opportunities for growth.• Continuously level up: Seek feedback, embrace innovation, and implement best
practices in CX and operational strategy.
• Be the voice of the customer, turning insights into action to communicate to the
broader team including product and process improvements.
Experience
• 7+ years in customer success, operations, or service leadership — ideally in a startup or
scale-up environment.
• Proven ability to lead and develop high-performing teams.
• A knack for optimizing systems, processes, and technologies
• Strong data chops — you're comfortable building reports, dashboards, and forecasts.
• Passion for customer experience, paired with an eye for operational efficiency.
• A self-starter mindset: You love rolling up your sleeves, solving problems, and getting
things done.
• Experience in real estate, Proptech, or marketplaces.
Why Bōde?
• Join a mission-driven startup transforming a $1 Trillion + industry.
• Work with a smart, supportive, and driven team.
• Flexible work environment – hybrid friendly.
• Opportunities to grow fast and make a tangible impact.
• Competitive compensation.
Ready to Change the Game?
If you’re excited to build something bold, challenge the status quo, and lead with heart and
hustle — we want to hear from you.
Apply now by emailing your resume to careers@bodecanada.com.