IT Support Specialist
BioRender
This job is no longer accepting applications
See open jobs at BioRender.See open jobs similar to "IT Support Specialist" Work In Tech.IT, Customer Service
Toronto, ON, Canada
Posted 6+ months ago
IT Support Specialist
Toronto, ON
Information Technology
Remote
Full-time
IT Support Specialist
At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.
We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀
About the Role:
As an IT Support Specialist at BioRender, you will be on the front lines of ensuring a seamless and efficient technical experience for our team. You will play a key role in onboarding new employees, resolving day-to-day technical issues, and maintaining IT documentation. This role reports to our IT Manager and is vital to keeping our internal systems running smoothly as we scale. This role requires in-office presence three days per week, as well as onsite support during events at our Toronto location.
What you’ll be doing:
- Execute accurate and timely IT onboarding and offboarding for employees, including hardware/software setup
- Respond to and resolve user-reported technical issues across macOS and Windows environments
- Help analyze, improve, and maintain internal IT documentation and onboarding materials
- Assist in building a scalable IT infrastructure by implementing best practices and improving integrations (e.g. service accounts vs. individual dependencies)
- Support the implementation and maintenance of tools like MDM, IdP, and directory services
- Collaborate with other teams to identify and address recurring technical issues or process improvements
- Provide in-office IT support during onsite events and team gatherings in our Toronto office
What you bring to the table:
- College diploma in IT or equivalent, with 1+ years of professional experience (or 3-4 years of relevant work experience)
- Solid understanding of IT concepts and best practices, especially around networking (DNS, DHCP, VLAN)
- Proficiency in macOS and Windows environments, with strong troubleshooting capabilities
- Familiarity with concepts like MDM, identity providers (IdP), and directory services
- A strong user-focused mindset with attention to detail and process orientation
- Eagerness to learn, grow, and follow IT industry best practices
- Bonus: Hands-on experience with G Suite, MDM tools, and network equipment
Why join us?
- We are mission-driven: We work collaboratively toward our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
- BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries.
- Backed by world-class investors: We’re supported by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies.
- Remote-first: We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.
- Committed to inclusion: BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
First name *
Last name *
Email *
LinkedIn URL *
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Are you authorized to work in the 🇺🇸 US or 🇨🇦 Canada? *
Why are you interested in working at 🧬 BioRender? *
Is there anything you'd like to clarify or expand on regarding your work history, such as gaps in your resume or career transitions?
(Optional – we're here to understand your journey!)
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
Gender
Race
Race and ethnicity descriptions
Voluntary Self-Identification of Veteran Status
VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.
Veteran status descriptions
Disabled veteran
A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disabilityRecently separated veteran
A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air serviceActive duty wartime or campaign badge veteran
A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of DefenseArmed Forces service medal veteran
A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).Veteran status
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
By applying you agree to Gem's terms and privacy policy.
Save your info to apply to other roles faster & help employers reach you.
Req ID: R50
This job is no longer accepting applications
See open jobs at BioRender.See open jobs similar to "IT Support Specialist" Work In Tech.
