Customer Support Specialist (Lithuanian speaking)
BigRoad Inc.
Customer Support Specialist (Lithuanian speaking)
The Customer Support Specialist is expected to deliver service and support to customers using and operating fleet, asset, and mobile workforce management solutions, via remote connection or over the Internet. The Customer Support Specialist will analyze the customers’ problems or issues, refer to the appropriate resource material or consult other experts and provide the appropriate solution. The successful incumbent will provide the highest level of service to customers (internal/external) and other company departments in accordance with company policies.
What We Are Looking For:
- Fluency in Lithuanian and English is required
- Speaking Latvian is a plus
- Minimum of 1 year in customer support and/or administration in tech/software support role
- Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently
- Excellent communication skills with the ability to articulate technical issues
- Experience creating and maintaining customer relationships
- Team player with a positive attitude and the drive to go above and beyond to achieve success
- Manage multiple projects simultaneously and prioritize accordingly
- Self-motivated with the ability to work independently
Your role will encompass the following:
- Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact
- Answer all calls, emails from customers who have questions regarding features or have issues relating to the app, their account, or just general inquiries
- Become a Fleet Complete knowledge base i.e you will know the products inside out
- Represent Fleet Complete in a positive and professional manner
- Update internal database regarding cases with all appropriate information pertaining to your customer interactions
- Customer retention through relationship building
Benefits:
- Remote working options
- Private health insurance or sports package options
- Company lunch once a week
- Snacks in the office
- We have a pet-friendly office 😊
- Team activities
- Department
- Operations
- Role
- Customer Support
- Locations
- Vilnius
- Remote status
- Hybrid Remote
Diversity, Equity & Inclusion
Fleet Complete is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, inclusion and equal opportunity.
Working with us, you’ll find that our day-to-day is all about collaboration, flexibility, transparency, synergy, and support for our colleagues when in need – both emotionally and professionally.
Most importantly, we love what we do, and we want our work to matter at the end of the day.
Customer Support Specialist (Lithuanian speaking)
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