Reporting to the Head of Customer Delivery Baltics, DACH and Greece, the Customer Delivery Specialist, located in Lithuania, will deliver service and support to customers in Lithuania. The Customer Delivery Specialist will be involved with customers via different channels to ensure the timely process and delivery of orders. S/he will be responsible for all administrative functions pertaining to the accurate processing of orders and on time installation. The successful candidate will be able to communicate and multi-task effectively, be organized, detail oriented, flexible, reliable, and work well under pressure.

Your responsibilities:

• Create and process all orders for existing customers
• Managing the sales operations, fulfillment, and dispatch mailboxes
• Handle incoming phone calls
• Manage all order and customer related data in database
• Validate installation related data and secure registration in the billing system
• Maintain working knowledge of solutions and subscriptions offered
• Maintain great relationships with Sales, Tech Support and Hardware team
• Answer ad hoc questions on a general basis
• Dispatch incoming installations
• Review, validate and approve external Installer invoices
• Engage with local installers
• Engage with Telecommunication providers and manage sim card platforms
• Coordinate installations with end customers and/or project managers

We’re looking for:

• Fluency in Lithuanian and English
• Any other European language skills are an advantage (Latvian, Estonian, Russian)
• Strong organization skills and attention to detail to ensure proper upkeep of all data received
• Self-motivated
• Excellent interpersonal and verbal/written (Lithuanian, English) communication skills are a "must"
• Analytical skills to assess information, identify implications and develop logical recommendations
• Insight and prioritizing skills to address multiple and conflicting tasks
• Multi-tasking strengths to respond to a variety of requests for information and assistance
• Strong team player skills and customer-focused approach
• Fast learner with IT and technical interest.
• Advanced knowledge of Microsoft Office O365
• Preferably knowledge of SalesForce

This is what describes you the best:

• Positive attitude
• Ability to set and achieve goals
• Hard-working
• Dependable, responsible, respectful
• Ability to adjust easily in change and a fast-paced environment

Why join us:

We offer you an opportunity to make an impact on the businesses operating fleets, assets, and mobile workforce by offering great IoT solutions. You will have an opportunity to grow and develop your skills within a global enterprise environment by collaborating and leveraging the experience and knowledge from the team across Europe.

What's it like to work with us?

• You'll be surrounded by talented, supportive, and awesome colleagues all around the world.
• We offer private health insurance or sports package. You can choose the one that makes sense for you the most
• We also offer opportunities for professional development through courses and certifications.
• We love to have fun, so happy hours and team activities are totally on our radar.
• We work in a hybrid way. So it's up to you to decide whether you'd like to go to the office or work from home, but we do encourage teams to meet in the office every now and then.

Who we are:

At Fleet Complete, our vision is to connect everyone with everything – everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our solutions help clients to track and manage their mission-critical fleet, assets, and workforce in real time, reduce fuel consumption, optimize costs, manage task management electronically and reduce companies' carbon footprint.

Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People.

Learn more about us on the Website: www.fleetcomplete.com

If you are interested to learn more and apply, feel free to reach out to Chrissa Karathanasi Chrissa.karathanasi@fleetcomplete.com

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected factors.

Department

Operations

Role

Customer Service & Delivery

Locations

Vilnius

Remote status

Hybrid Remote

Employment type

Full-time

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