Reporting to the Head of Delivery Benelux, Scandinavia, the Customer Delivery Specialist will deliver service and support to customers in Benelux. The Customer Service Specialist will be involved with customers via different channels to ensure the timely process and delivery of orders.

If you are interested, read on, because we’re hiring a Dutch speaking Customer Delivery Specialist in Greece.

Your responsibilities:

• Managing all order and customer related data in database
• Creating and processing all orders for existing customers
• Evaluates and Analyzes Customer needs
• Promotes Customer Loyalty
• Managing the sales operations, fulfilment, and dispatch mailboxes
• Handling incoming phone calls
• Engaging with local installers
• Coordinating installations with end customers
• Validating installation related data and securing registration in the system
• Dispatching incoming installations
• Maintaining great relationships with Sales, Tech Support and Hardware team
• Engaging with Telecommunication providers and managing sim card platforms

We’re looking for:

• Native in Dutch and fluency in English
• Any other European language skills are an advantage, preferable French
• Strong organizational skills and attention to details to ensure proper upkeep of all data received
• Self-motivation
• Excellent interpersonal and verbal/written communication skills are a "must"
• Analytical skills to assess information, identify implications and develop logical recommendations
• Insight and prioritizing skills to address multiple and conflicting tasks
• Multi-tasking strengths to respond to a variety of requests for information and assistance
• Strong team player skills and customer-focused approach
• Fast learner with IT and technical interest
• Advanced knowledge of Microsoft Office O365
• Preferably knowledge of SalesForce

This is what describes you the best:

• Positive attitude
• Ability to set and achieve goals
• Hard-working
• Dependable, responsible, respectful

Why join us:

We offer you an opportunity to make an impact on the businesses operating fleets, assets, and mobile workforce by offering great IOT solutions. You will have an opportunity to grow and develop your skills within a global enterprise environment by collaborating and leveraging the experience and knowledge from the team across Europe.

In addition to competitive base salary you are also receiving:

• A dynamic and professional environment
• Company equipment (Laptop, Headsets etc.)
• Private group medical insurance
• Hybrid working environment / work from anywhere in Greece
• Fun Events

Who we are:

At Fleet Complete, our vision is to connect everyone with everything – everywhere. We are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our solutions help clients to track and manage their mission-critical fleet, assets, and workforce in real time, reduce fuel consumption, optimize costs, manage task management electronically and reduce companies' carbon footprint.

Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People.

Learn more about us on the Website: www.fleetcomplete.com

If you are interested to learn more and apply, feel free to reach out to Anna Kallinikou anna.kallinikou@fleetcomplete.com.

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected factors.

Department

Operations

Role

Customer Service & Delivery

Locations

Athens

Remote status

Hybrid Remote

Employment type

Full-time

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