Product Manager, Non-Profit Organization (NPO) Experience
Benevity
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview:
We are seeking a deeply empathetic and highly operational Product Manager to lead the vision and execution for the entire NPO experience within Benevity's platform. This role requires profound expertise in the non-profit/charitable sector, including regulatory environments, compliance, and the unique needs of NPO users. The primary focus will be on leading backlog refinement, meticulous story management, and ensuring rapid, high-quality feature delivery that drives value for our NPO partners.
What you'll do:
- NPO Subject Matter Expertise: Serve as the internal authority on global non-profit operations, regulatory requirements, and receipting standards.
- Compliance & Regulatory Oversight: Partner with Legal and Finance to ensure features meet complex global tax and charitable regulations (e.g., IRS, CRA, GDPR).
- Vision & Roadmap Advocacy: Champion a product strategy that optimizes the NPO user journey and enhances engagement with corporate clients.
- Backlog Ownership: Lead structured, continuous backlog refinement sessions to ensure the team prioritizes high-value, high-impact items.
- Story Breakdown Mastery: Deconstruct complex epics into executable user stories with clear acceptance criteria and technical dependency mapping.
- Strategic Prioritization: Maintain a transparent backlog, articulating the "why" behind decisions to both engineering and business stakeholders.
- Cross-Functional Delivery: Collaborate daily with Engineering and UX/UI to manage sprint execution and ensure timely, high-quality feature delivery.
- Stakeholder Liaison: Act as the primary bridge between the NPO team and internal departments like Client Success, Finance, and Sales.
- Change Management: Lead the rollout of new features by providing clear documentation, internal training, and enablement support.
- Success Tracking: Define and monitor KPIs for NPO engagement, feature adoption, and user satisfaction to measure product impact.
What you'll bring:
- Experience: Minimum of 4 years of Product Management experience, with at least 2 years focusing on products, services, or internal tools within the non-profit, charity, or philanthropic technology space.
- Domain Knowledge: Deep, demonstrable knowledge of the non-profit ecosystem, including fundraising, grant management, tax-receipting standards, and the challenges faced by charity administrators.
- Agile & Execution Excellence: Proven expertise in advanced backlog management techniques, including running highly effective refinement/grooming sessions and managing complex story dependencies.
- Analytical Skills: Strong ability to analyze quantitative and qualitative data (user feedback, support tickets, system usage) to drive product decisions.
- Communication: Exceptional ability to communicate technical requirements to engineers and regulatory constraints to business stakeholders.
- Tooling: Proficiency with standard agile and product tools (e.g., Jira, Confluence, product analytics platforms).
Nice to haves
- Previous NPO Experience: Prior experience working directly for a non-profit organization, charity, or grantmaking foundation.
- Financial/Compliance PM: Experience managing products with heavy integration points with finance, compliance, or disbursement systems.
- Global Perspective: Familiarity with international charitable regulations and standards beyond North America.
- UX/UI Sensitivity: A strong sense of user-centered design and a history of working closely with UX/UI designers to optimize complex workflows for non-technical users.
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
