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Manager, Order to Cash



Toronto, ON, Canada
Posted on Tuesday, June 18, 2024

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

Benevity is seeking a passionate and experienced Manager, Order to Cash to join our collaborative finance team. In this vital role, you will lead the optimization of our end-to-end order to cash process, ensuring efficiency, accuracy, and compliance. We're looking for someone with a deep understanding of the revenue cycle in SaaS businesses, particularly the connection between bookings, billings, revenue, and cash flow. If you're a financially astute professional with a passion for process excellence, we encourage you to apply!

What you’ll do:

  • Process Optimization: Continuously evaluate and enhance our order to cash process to improve efficiency and enhance the overall customer experience
  • Billing and Invoicing: Ensure accurate and timely invoice generation and resolve billing discrepancies promptly
  • Revenue Accounting and Recognition: Ensure accurate recording of revenue transactions and compliance with industry standards and GAAP regulations
  • Financial Analysis: Analyze revenue trends and performance metrics to provide insights into our financial health and performance. This may involve preparing financial reports, forecasts, and budget analysis related to revenue, income, cash flows and the balance sheet
  • Team Leadership: Lead and mentor a team of finance professionals, fostering a culture of excellence, collaboration, and continuous improvement
  • Cross-functional Collaboration: Collaborate closely with sales, customer success, and other departments to ensure seamless execution of orders through to cash collection
  • Systems Integration: Partner with IT and finance teams to optimize and integrate our order management, billing, and revenue recognition systems
  • Performance Metrics: Develop and track key performance indicators (KPIs) to monitor the efficiency and effectiveness of our order to cash process, implementing corrective actions as needed to drive performance improvements
  • Compliance and Risk Management: Ensure compliance with internal policies, industry regulations, and accounting standards related to order processing, billing, and revenue recognition
  • Customer Satisfaction: Champion a customer-centric approach to order management and billing, ensuring accurate and timely invoicing and resolving disputes promptly
  • Internal Controls: Establish and maintain internal controls related to revenue recognition and billing processes to prevent fraud and errors
  • Audit Support: Provide support during financial audits by preparing documentation and ensuring effective audit procedures related to revenue

What you’ll bring:

  • Bachelor's degree in finance, business, accounting, or related field; MBA or relevant professional certification (e.g., CPA, CMA) preferred
  • Minimum 8 years of experience in order to cash operations within a SaaS or technology company, with at least 2 years in team leadership
  • Strong understanding of order management, billing, and accounts receivable processes, including familiarity with billing systems and revenue recognition principles (e.g., ASC 606)
  • Experience with Netsuite’s ARM module is an asset
  • Excellent analytical and problem-solving abilities with a strategic mindset
  • Strong communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders
  • Ability to work effectively in a fast-paced, dynamic environment with changing priorities
  • Sound judgment and integrity, with a commitment to upholding ethical standards and promoting a culture of integrity and compliance

Discover your purpose at work

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to