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Community Manager (Part-Time)

Benevity

Benevity

Marketing & Communications
Calgary, AB, Canada
Posted on Tuesday, June 18, 2024

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

Join our Marketing team and play a pivotal role to help build, grow, and nurture Benevity’s thriving client community in the social impact space. You’re a builder and problem solver who enjoys wearing many hats and is excited by the idea of joining a passionate team committed to creating inspiring, helpful, and unique community experiences.

Working in concert with the Client Marketing team, you’ll collaborate on projects to drive client expansion, advocacy, and product adoption to bring forth a cohesive community experience that contributes to company-wide revenue goals. You’ll also collaborate cross-functionally with Product, Sales, Client Success and wider Marketing teams to support events, product and feature launches, advocacy programs, and more. You’ll ensure community feedback and input is shared internally and community feedback loops are closed.

To join our growing team, we’re currently looking for a Community Program Manager based in Vancouver, Calgary or Toronto. We are also welcoming candidates located throughout the US.

Please note that this role is a part-time (20 hours per week), 18-month temporary position.

What you’ll do:

  • Strategy development: Working in collaboration with the Director, Client Marketing, supports the execution of the vision of Benevity’s client community, including programs that facilitate meaningful connection, best practice sharing and delivers value to our clients
  • Community growth: Scale the growth and engagement of the community globally, developing strategies to attract current and new users to the Benevity community
  • Program execution: Own and execute an impactful annual Community plan which supports client loyalty, advocacy and success while driving adoption across specific verticals and industries
  • Cross-functional collaboration: liaise and work collaboratively with the wider Marketing, Client Success and Product teams to identify opportunities to engage clients and the community
  • KPI ownership: Monitor KPIs, and success metrics to assess the effectiveness of community initiatives Monitor community health and recommend relevant interventions as needed to ensure we reach our goals
  • Internal engagement: Evangelize the community internally, working to increase internal adoption and raise overall visibility and engagement across Benevity’s employee base
  • Advocacy program support: partner with team mates in the Client Marketing team to support the advocacy strategy, integrating the community as a key pillar
  • Vendor management: oversee the technical operations of the community program, including the community platform and tools used by the Client Marketing team.

What you’ll bring:

  • 3+ years experience in community management, customer advocacy or related roles, preferably in the tech industries interacting with B2B audiences
  • Experience building and executing scalable and engaging online client community programs
  • Passion for client success: thrive in amplifying the customer voice and telling customer success stories in an engaging way
  • Communication Skills: Excellent verbal and written communication skills, effectively articulating ideas to executives, peers, and cross-functional teams and confident public speaking abilities
  • Strategic Thinking: Proven ability to develop and execute community strategies that align with company goals
  • Organizational Skills: Strong planning and project management skills, capable of coordinating multiple projects simultaneously, while working independently with reliability.
  • Team Player: Ability to work collaboratively with different teams, embracing Benevity’s passionate culture and values
  • Experience managing integrated campaigns, customer advisory programs or coordinating events is a plus
  • Hands-on experience in Mighty Networks, Marketo, Salesforce and Asana is an asset

Discover your purpose at work

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.