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Fraud Operations Lead



Accounting & Finance, Operations
Toronto, ON, Canada
Posted on Friday, May 31, 2024

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

Our Risk and Compliance team is seeking a Fraud Operations Lead who is responsible for the strategy, design, implementation, and management of our ever-evolving fit-for-purpose fraud program. This role is also envisaged to evolve to include the review and implementation of processes for strengthening our anti-bribery and anti-corruption, and sanctions compliance positions.

What you’ll do:

Program Oversight and Evolution:

  • Utilizing a risk-based approach, develop and implement comprehensive fraud, anti-bribery and anti-corruption detection strategies and business rules that balance loss, cost of execution, Sales or Product performance, and Client experience, at scale
  • Periodically assess and identify emerging threat vectors as well as gaps and opportunities in current systems, policies and strategies, create plans to operationalize program improvements, and deliver updates to programs to appropriately mitigate emerging risks.
  • Utilize analytics to optimize existing strategies, increasing detection rates and reducing false positives
  • Manage cross-functional requirements across Security, Tech Ops, Client Success, Finance, People and other teams, and internal/external stakeholders to ensure delivery is consistent and timely
  • Support new Client acquisitions by participating in prospect meetings as the subject matter expert
  • Support Client retention and engagement by working with critical stakeholders to understand risk tolerances and program rules, and tailoring programs and approach accordingly
  • Assess compliance requirements and create repeatable processes to comply with relevant regulatory frameworks
  • Create and deliver periodic reporting on key performance metrics to senior leadership and our Board of Directors

Execute Core Processes:

  • Conduct weekly transaction monitoring processes to ensure alerts are accurately flagged and addressed
  • Investigate alerts and deliver reports to impacted stakeholders in a timely manner
  • Prepare and file reports summarizing the outcome of investigations
  • Liaise with internal business functions to safeguard assets while investigation is underway
  • Develop communications templates and liaise directly with impacted Clients to foster deep trust and credibility, and meet Client contractual requirements
  • Report and update leadership on key risks and high-risk investigations
  • Liaise with legal and law enforcement agencies, as required

What you’ll bring:

  • Deep experience and knowledge of financial crimes, including fraud and anti-bribery/anti-corruption with hands-on experience investigating financial crime and fraud
  • Deep experience and knowledge of Transaction Monitoring programs and processes
  • Familiarity with Anti-Money Laundering and Anti-Bribery/Anti-Corruption regulations, FINTRAC, Proceeds of Crime (Money Laundering) and Terrorist Financing Act, USA PATRIOT Act, Bank Secrecy Act (BSA), OFAC and FinCEN rules, preferred
  • Experience building and executing successful plans within the Risk & Compliance (or similar) function where there are a high volume of financial transactions across geographic domains and technical platforms
  • Global understanding of the risk management landscape, including staying up to date with the latest strategies on risk mitigation approaches and technologies within the industry
  • Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure considering a variety of stakeholder interests
  • Familiarity with or interest in online payments landscape across all participants – issuer, merchant, acquirer and network
  • Ability to proactively identify threat vectors and emerging financial crime risks and build pragmatic, risk-based processes to continually iterate, evolve and improve financial crime program
  • High level of engagement and collaboration cross-functionally
  • Ability to deftly navigate ambiguity and complexity
  • Excellent relationship and communication skills
  • Self-directed and pragmatic approach to solving business challenges
  • Preferred certifications or work experience: Certified Financial Crime Specialist (CFCS), CFE, ACAMS, or former police or white collar crimes legal counsel

Discover your purpose at work

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to