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Revenue Operations Analyst



IT, Operations
Toronto, ON, Canada
Posted on Friday, May 10, 2024

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity is on the lookout for an experienced, passionate, and inquisitive Revenue Operations Analyst to collaborate with our expanding Client Success, Marketing, and Sales teams, aiming to enhance our existing client base.

You'll bring your expertise to work closely with our Go-to-Market and Financial Planning & Analysis Teams, focusing on dynamic business analytics projects. These projects are key to capturing new business and advancing our strategies in upselling, cross-selling, managed services, and enhancements. If you're a business-savvy, proactive individual who excels in a vibrant environment where strategic and financial insight is leveraged to make a meaningful impact, we invite you to join us in this exciting role!

What you’ll do:

  • Collaborate with Client Success, Marketing, Sales, and FP&A teams for strategic data analysis and decision-making guidance
  • Develop target planning and analysis frameworks with analysts and stakeholders
  • Recommend process enhancements to improve data quality for Go-to-Market (GTM) teams
  • Foster understanding of requirements across units, pinpointing and mitigating inefficiencies with real-time data
  • Build collaborative relationships to enhance both internal and external partnerships.
  • Set benchmarks and KPIs in line with business goals, focusing on metrics like ARR Bookings, Churn, Downsell, and Upsell, and provide performance updates
  • Lead the creation and implementation of revenue-driving and retention processes, including forecasting and pipeline management
  • Aid in developing business requirements for stakeholder metrics, leveraging tools such as GSheets, Salesforce, and Tableau
  • Manage quota planning and performance measurement for Sales and Revenue Growth teams, supporting diverse roles in business development and growth

What you’ll bring:

  • Exceptionally organized, with the ability to manage multiple projects and meet tight deadlines
  • Skilled in situational awareness, navigating complex scenarios effectively
  • Proficient in building relationships and negotiating, with a creative approach suited for dynamic environments
  • Experienced in data analysis, reporting, and process improvements within SaaS operations
  • Capable of interpreting data accurately and communicating insights clearly, with knowledge of SaaS applications (e.g., Salesforce, ZoomInfo), spreadsheet software (Excel, Google Sheets), and commission tools (Spiff, Xactly)
  • Strong data visualization and presentation skills, including proficiency in Tableau or similar Business Intelligence tools
  • Excellent analytical, problem-solving, and organizational skills, with an emphasis on independent decision-making and project management
  • Results-driven, with a high regard for work quality and the ability to collaborate effectively across the organization
  • Adept at maintaining a "big picture" perspective while managing detailed tasks and achieving varied objectives
  • Committed to promoting teamwork, cooperation, and conflict resolution to reach organizational goals

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to