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Managed Services Coordinator



Calgary, AB, Canada
Posted on Friday, March 8, 2024

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

The CS Support groups play a pivotal role in the Benevity ecosystem, dedicated to enhancing the experience for client administrators, end users, and non-profits globally. Our mission is to foster positive change through our 'Goodness Ecosystem,' supporting remarkable companies, individual donors, and causes in making a significant impact.

In pursuit of creating exceptional experiences for our users, we're looking for a Managed Services Coordinator. This role is ideal for someone who is passionate about delivering quality service, achieving our service level objectives, and continuously refining our processes.

Starting date: June 24th

What you’ll do:

  • Responsible for reviewing data to ensure compliance with client standards and policies, this role involves resolving discrepancies through established communication methods and returning incomplete documents as necessary
  • You'll adopt a proactive stance in managing your workload, monitoring service levels, and keeping management updated on client queue statuses
  • Additionally, you will develop tailored documentation, presentations, and training for the internal team
  • By analyzing data, you'll identify trends in submissions, offering strategic recommendations to leadership for operational and user experience enhancements
  • General administrative tasks will also be part of your responsibilities

What you’ll bring:

  • We're seeking a candidate with excellent English comprehension and communication skills, both written and verbal
  • You should be highly motivated, capable of working independently on task-based items, and have strong computer and technology skills
  • Basic mathematical abilities, problem-solving skills for handling unexpected issues, and proficiency in Microsoft Excel are essential
  • Your keen attention to detail for spotting discrepancies and errors, along with the ability to recognize patterns in data, are valuable
  • Effective time management, focus, and comfort with repetitive tasks are key
  • Patience is a virtue in this role, and being multi-lingual is a plus

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to