Work In Tech

Find your next role at Canada's fastest-growing tech companies

Senior Implementation & Customer Success Manager



Customer Service, Sales & Business Development
Posted on Thursday, January 18, 2024

🚀 Join Beeye, the acclaimed B Corp AI B2B SaaS pioneer, revolutionizing workforce management and planning for accounting firms. Commended by the Canadian Government's Research Council and recognized as the 'Accounting Fintech Startup of the Year 2023' and as 'Great Canadian Innovators' by Microsoft, we stand at the vanguard of our industry. 🏆

🌟 In light of our rapid international expansion and the growing demand from accounting firms, we are actively seeking a Senior Implementation (Project Manager) & Customer Success Manager.

This vital role is central to our mission, steering smooth project implementation and fostering enduring relationships for growth in the accounting sector. Responsibilities include smooth project implementation, customer engagement, strategic account management, and driving revenue initiatives. With a deep understanding of the accounting sector and a logical, Cartesian approach, the ideal candidate will adeptly grasp technical issues and devise effective solutions with Beeye, ensuring the seamless adoption of our solutions and fueling client success and our company's growth.

Key Responsibilities:

  • Conduct tailored training sessions and in-depth consultations, leveraging strong project management skills and exceptional communication abilities to set the stage for successful solution implementation
  • Efficiently roll out Beeye solutions, tapping into a profound understanding of B2B SaaS workforce management, scheduling, staffing, and time management, ensuring they meet the nuanced needs of auditing/accounting firms
  • Maintain a client-centric focus, swiftly addressing needs and utilizing feedback to continuously enhance Beeye's products, services, and overall customer experience
  • Capitalize on established client relationships and project successes to drive business growth through strategic cross-selling, upselling, and by securing referrals, underpinned by a growth-oriented mindset and deep industry knowledge

Desired Skills & Experience:

  • Fluent in English; conversational French is a plus
  • Profound understanding of auditing/accounting firm operations
  • Well-versed in B2B SaaS workforce management, encompassing scheduling, staffing, and time management
  • Skilled at leading effective training sessions, complemented by exceptional communication abilities
  • Demonstrates strong project management skills, employing a logical, Cartesian approach to adeptly tackle technical challenges and craft effective solutions
  • Embraces a growth-oriented mindset, capitalizing on client satisfaction and successful project outcomes to encourage cross-selling, upselling, and garner referrals, thereby nurturing business expansion and cultivating customer loyalty

What We Offer:

  • Full-time, permanent roles with a competitive salary tailored to your experience
  • Comprehensive professional training and continuous personal development opportunities
  • A flexible hybrid work model, blending in-office collaboration with the convenience of remote work
  • Direct involvement with pioneering AI technology within a distinctive and innovative work environment
  • The opportunity to collaborate and grow with an award-winning team, recognized for its excellence in the industry

Are you driven by a passion for process optimization and nurturing client relationships? Eager to join a dynamic, innovative team? Apply now to be a part of our mission, sculpting the future of work management, and aiding our international clientele in achieving unparalleled success!


Company Overview:

Beeye stands as an acclaimed B Corp B2B SaaS scale-up headquartered in Montreal, Canada, leading the charge in transforming workforce management and planning. Our innovative approach has not only earned us the endorsement of the Canadian Government Research Council but has also garnered prestigious titles such as 'Accounting Fintech Startup of the Year 2023' and recognition as 'Great Canadian Innovators' by Microsoft.

But Beeye is more than a pioneering AI company. We are a dynamic ensemble of around twenty professionals, spanning 4 countries, united in our mission to revolutionize workforce planning. Our cutting-edge, AI-driven solution is designed to elevate profitability and employee well-being, automating and refining task workflows to liberate billable hours. Beeye delivers not just efficiency, but clarity and precision in resource allocation and utilization, offering deep insights into team dynamics, availability, and hiring needs. By ensuring the optimal alignment of tasks, people, and timelines—getting the right task to the right person at the right time—we've rendered cumbersome spreadsheets obsolete.

Exclusively dedicated to the accounting sector, our intuitive tool has secured the trust of a broad spectrum of firms, from small businesses to the Big 4, across 10 countries. Beeye seamlessly integrates into various facets of the industry, including accounting, auditing, bookkeeping, consulting, tax, and compliance, streamlining operations and enhancing service delivery.

As a B Corp certified enterprise, Beeye is at the forefront of merging profit with purpose, underscoring our dedication to societal betterment and global community impact. Supported by international investors, we are on the brink of an exciting new era of growth and innovation, all while contributing positively to society. We invite you to join us in this transformative journey, as we continue to redefine the landscape of resource management and set new standards for the industry.