We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for a Named Customer Success Manager to support our customers in the UKISA/NOBE region!

You will align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

What you’ll be doing

Work with assigned customers to build Joint Success Plans, establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholders
Provide insights concerning the availability and applicability of new features in Staffbase as relevant
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
Translate customer product usage data into actionable advice for customers
Establish regular touchpoints - e.g. executive business reviews - with assigned customers per the established SLAs, to review progress against strategic and technical objectives. Some of these will require travel to meet your clients in person
Work cross-departmentally to find solutions to complex scenarios and integration issues
Spot opportunities to expand and grow our customer relationships, as well as drive retention of your existing portfolio
Foster team collaboration and help increase team expertise
Maintain deep knowledge of the Staffbase platform
Become an internal communications expert, by sharing industry best practices and driving the evolution of Staffbase’s product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing

What you need to be successful

5+ years working experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers
Strategic problem-solving skills with the ability to translate business requirements into business value
Strong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
Challenger and growth mindset
Team player who has fresh ideas when it comes to user adoption and churn mitigation
Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
Proactive and driven project leader with experience executing complex solutions
We work in a hybrid environment and work from an office in London 2 days a week
Experience in SaaS is a plus
Experience working in Internal Communications is a plus
Familiarity with Salesforce and Gainsight is also a plus

What you'll get

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan). Employees receive units (based on job level) that have no initial value, but will crystallize upon an exit event and turn into cash. An exit event is a public listing of Staffbase or an acquisition by another company.
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356.
Growth Budget - all employees get a yearly budget for external training of £900.
Wellbeing - in addition to yearly vacation days of 31 days p.a. (excluding public holidays), we’re running a 4-day-work week every year in August with full payment.
Benefits platform - Through the provider ThanksBen, all employees receive £30 (tax-free) per month to spend on their well-being. This covers, for example, sports courses, massages and many retailers.
Support - we’re offering a Company Pension and Private Medical Insurance incl. Dental, life assurance. Up to 12 weeks paid parental leave, subject to meeting statutory eligibility criteria
Team Building - Regular team and office events including the yearly Staffbase Camp.
Volunteers Day - you’ll get one day off per year for supporting a social project.
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.

Apply now

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