In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for a technical specialist in Integrations to use their technology expertise to support our customers. You have worked for several years in a technical support or developer role in a related field. This role focuses on ensuring Staffbase customers have outstanding technical support while using the Staffbase products and enhancing their functionality. Your job is to see the world from the customers’ eyes and ensure their issues can be quickly solved.

What you’ll be doing

As a Technical Support Engineer in Integrations, you are a key member of the Customer Care team with a technical background and competencies in software development, integrations, Enterprise Architecture, and security.
Play a key role in helping our customers as a product expert with a strategic mind and high customer-service orientation.
You will be responsible for supporting customers with their integrations, including key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
You ensure flawless integration with other systems and apps, including identity management, SaaS products, and internal systems.
In this role, you'll also advise customers on how to best leverage Staffbase APIs and Software Development Kits (SDKs) to fulfill their use cases.
Provide in-detail technical guidance, research, and documentation of solutions to customers.
Take ownership of support tickets (raised by Administrators of the product) and be responsible for funneling them through all process stages until a resolution is reached.
Take ownership of high-priority customer issues and ensure excellent service by using a problem-solving approach.
You will assist internal and external technical teams and evaluate issues to avoid and reduce problem occurrence.
Work closely with our after-sales department to find the best setup for our customers’ needs.
Support the Technical Architects with project-driven work of technical offerings.
Improve internal processes focusing on efficiency.
Participate in product discussions to provide insights from a customer perspective.

What you need to be successful

You love strategically working with clients.
You possess outstanding German and English written and verbal communication skills, with the ability to discuss technical customer resources in depth or explain the most basic capabilities to a business user.
You have excellent presentation skills for presenting business-oriented solutions and advanced technical concepts.
You have experience working directly with Sales and Success teams, Consultants, and System Integrators.
You have at least 2+ years of previous technical support, development, professional services, or engineering experience.
Knowledge of web design with front-end technologies such as HTML / CSS / Javascript
Ability to deal with pressure – must be able to work under pressure and meet deadlines.
Ability to prioritize and manage time – customers' issues might affect their whole platform availability and need prompt action.
Broad knowledge of web development and programming languages like Typescript, Java, PHP, NodeJS, etc.
Experience with common development frameworks like Bootstrap, React, Express.js, etc.
Experience with common concepts/integrations of enterprise-grade technologies, like Single Sign-on, Active Directory, SAML, OIDC, SCIM, and APIs
Comfort using the command line and application logs to narrow down issues with technical integrations on either side.
Experience with enterprise software is a plus: SAP, Workday, Okta, ADP, HRIS, etc.
Knowledge about security and compliance topics in a SaaS environment is a plus.

What you'll get (for DACH)

Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560.
Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year).
Wellbeing - in addition to our yearly vacation of 30 days, we’re running a 4-day-work week every year in August with full payment.
Support - we’re offering a company pension scheme.
Sports & Health - join our sport courses in the offices or lease a bike with Staffbase. The offices are equipped with fruits, drinks and snacks.
Team Building - Regular team and office events including the yearly Staffbase Camp.
Volunteers Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.

We Love Diversity - Equal Employment Opportunity

Our platforms are for everyone, and so is our workplace. We are passionate about equity, inclusion, and diversity at Staffbase. Read more about our policies here.

Our Global Benefits

Employee Stock Option Plan (ESOP)

Staffbase offers you a benefit plan which entitles you to an ownership interest in stock options in the company. We're in business to create value for our shareholders and we want our employees to benefit from that shared success as well.

Ongoing Learning

We thrive on personal and professional growth. Every employee gets EUR 1,000 / USD 1,100 / GBP 900 / CAD 1,400 / RON 5,000 / AUD 1,600 gross per year to spend on personal and professional development.

Feel Good Fridays

Summertime means extended vacation time at Staffbase! During August we run the 4-days workweek which means that during this month Fridays are off for all employees.

Flexibility

We offer different working time models and hybrid work set ups, to get the best office and working-from-home experience at once.

Parental Leave

We recognize that one of the most special events in an individual's life is the birth or adoption of a child. We offer paid parental leave options for all employees.