Work In Tech

In your role as Advanced Technical Consultant, you will contribute to our vision of Customer Success:

• We come as One Team to inspire and empower customers to unleash the value of their communications, ultimately maximizing their ROI.
• We cultivate an inclusive environment, ensuring everyone's voice is heard and respected. We actively seek feedback and we challenge each other to continuously improve our processes and ourselves.
• We will contribute to the pursuit of a new communications category creation, by amplifying the value customers have realized.
• We will keep achieving outstanding results in GRR, CSAT and market-leading NRR globally, all while streamlining our operations for greater efficiency

Important: This is a hybrid role. Core in-office days in our Minneapolis-Saint Paul co-working space are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 1-2 days per week during core days. As our Minneapolis-Saint Paul location continues to grow, in office attendance will increase to a minimum of twice weekly during core office days.

What you’ll be doing

• Engage with our customers to assess and design the technical rollout and launch plan for Staffbase.
• You are a key member of the Consulting team with a technical background and competencies in development, integration, solution architecture, and security.
• Conduct detailed technical discovery workshops and assess structural and business functions with security requirements while translating these findings into a foundational Staffbase solution built for scale and flexibility.
• Advise on integration implementations, including broadly used systems like Microsoft, SAP, Workday, Okta, ADP, etc.
• Collaborate with Technical Specialists to customize client applications and meet their Corporate Identity (CI).
• Advise customers on how to best leverage Staffbase APIs and Software Development Kits (SDKs) to fulfill their use cases.
• Facilitate customer-facing workshops with the customer technical team and develop a technical deployment plan.
• Ensure flawless integration with other systems and apps, including identity management, other SaaS products, and internal systems.
• Assist in the secure setup of the customer’s Staffbase environment based on governance and technical requirements.
• Work closely with the customer to identify and remove technical roadblocks for an organization-wide rollout of the Staffbase platform.
• Present detailed technical information and benefits of the Staffbase platform to a wide array of stakeholders on the customer’s side, including a line of business managers, developers, technical architects, and executives.
• Manages their technical projects right from inception to completion.
• Oversee/execute the development and implementation of assigned tasks.
• Maintain a close connection with Product teams to advocate for customer and team needs.
• Help expand and maintain internal and external documentation to support colleagues and customers in their tasks.
• Promote internal knowledge exchange and enablement for colleagues and partners

What you need to be successful

• You love strategically working with clients.
• You possess outstanding written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user.
• You have excellent presentation skills for presenting both business-oriented solutions and advanced technical concepts.
• Ability to understand technical concepts quickly and effectively communicate them to a non-technical audience.
• You are a key member of the Consulting team with a technical background and competencies in development, integration, solution architecture, and security.
• Good knowledge of web development, preferably knowledge of HTML/CSS and at least one programming language like JavaScript, Java, PHP, or NodeJS.
• Comfort using the command line or application logs to narrow down issues with technical integrations.
• You have experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations.
• You have experience working directly with Sales and Success teams, Consultants, and System Integrators.
• You have at least 3 years of previous development, consulting, professional services, or sales engineering experience
• Ability to prioritize and manage time – Technical projects often have fixed deadlines that cannot be averted

What you'll get

• Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608.
• Growth Budget - all employees get a yearly budget for external training of $1100.
• Wellbeing - in addition to 30 days PTO and 10 wellness days, we’re running a 4-day-work week every year in August.
• Support - we’re offering a 401(k) plan and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave.
• Team Building - Regular team and office events including the yearly Staffbase Camp
• Volunteer Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.