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Manager, Technical Services



New York, NY, USA
Posted on Friday, May 31, 2024

About Staffbase

In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are growing our Customer department! We are looking for a Manager, Technical Services NA in our Minneapolis office. In this role, you will lead our North American technical onboarding team, which is currently in a transition phase into a “Technical Consulting” team.

One part of the team is focused on partnering with the customer on technical topics, during the onboarding and growth phase - such as setting up SSO, ensuring the products are integrated to their full potential, and ensuring a smooth onboarding process for our customers.

The other part of the team is accountable for delivering paid technical services to our customers, such as Design Templates and Custom API Developments.

What you’ll be doing

  • Close leadership and people management of all Technical Onboarding Engineers, plus Technical Architects in North America, reporting to our “Sr. Manager, Onboarding”
  • Close collaboration with our teams in EMEA, contributing to the global consulting framework
  • Support the team during the transition into a “Technical Consulting” team
  • Identify resource gaps and hire accordingly
  • Collaborate with Onboarding, Sales, Customer Success teams, and other stakeholders to determine feasible technical solutions and reasonable implementation timelines
  • Focus on skill development and develop career opportunities for your team
  • Plan & adjust the weekly meetings, shifts & responsibilities.
  • Manage complex customer escalations together with the team
  • Work with new customers to implement Staffbase products following the SLAs and meet internal targets.
  • Ensure a transparent handoff from the technical phase to the strategic step of onboarding
  • Implementation and Improvement of KPIs, such as Time to Value and Utilization Rate to grow the technical consulting entity into a revenue-generating team

What you’ll come with

  • Strong communication leadership, project & people management skills
  • You’re experienced in fast-growing SaaS-companies, as well as consulting entities
  • Comfortable working in a fast paced, high growth environment and able to help facilitate change.
  • Ability to understand technical concepts and effectively communicate them to non-technical people
  • You are a highly motivated, driven, and self-starting individual who loves to work in a diverse and international team.

What you'll get

  • Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608.
  • Growth Budget - all employees get a yearly budget for external training of $1200.
  • Wellbeing - in addition to 30 days PTO and 10 wellness days, we’re running a 4-day-work week every year in August.
  • Support - we’re offering a 401(k) plan and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave.
  • Team Building - Regular team and office events including the yearly Staffbase Camp
  • Volunteer Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
  • Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $109,000 - $129,000 base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

We Love Diversity - Equal Employment Opportunity

Our platforms are for everyone, and so is our workplace. We are passionate about equity, inclusion, and diversity at Staffbase. Read more about our policies here.

Our Global Benefits

Employee Stock Option Plan (ESOP)

Staffbase offers you a benefit plan which entitles you to an ownership interest in stock options in the company. We're in business to create value for our shareholders and we want our employees to benefit from that shared success as well.

Ongoing Learning

We thrive on personal and professional growth. Every employee gets EUR 1,000 / USD 1,100 / GBP 900 / CAD 1,400 / RON 5,000 / AUD 1,600 gross per year to spend on personal and professional development.

Feel Good Fridays

Summertime means extended vacation time at Staffbase! During August we run the 4-days workweek which means that during this month Fridays are off for all employees.


We offer different working time models and hybrid work set ups, to get the best office and working-from-home experience at once.

Parental Leave

We recognize that one of the most special events in an individual's life is the birth or adoption of a child. We offer paid parental leave options for all employees.

Read more about our benefits here.