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Associate Renewals Manager



Minneapolis, MN, USA
Posted on Friday, April 26, 2024

About Staffbase

In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

As our Associate Renewals Manager, you will be the go-to person for our customers who wish to renew their contract with Staffbase and cultivate the best practices around renewals. You will be responsible for assisting our Customer Success and Sales team in their efforts to work with their customers by ensuring a smooth renewal process.

Your tasks include conducting contractual work and conversing with customers’ legal and procurement teams. You will be an integral part of the Revenue team and work closely with our Customer Success Managers, Account Executives, Legal Team, Billing, and Finance team to ensure the long-term success of our customers.

What you’ll be doing

  • Complete proactive renewal management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order form creation and submission
  • Using skills to close all assigned opportunities, identify upsell opportunities
  • Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
  • Building trust with key stakeholders and look to collaborate across teams for success
  • Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
  • Collaborate with internal resources such as Account Executives, Customer Success, Legal and Finance to develop strategies for upcoming renewals
  • Evaluate your portfolio to prioritize time to render the most favorable outcomes

What you need to be successful

  • 1-2 years of renewal experience (sales, customer success, account management)
  • Experience in quota carrying sales role with proven achievement
  • Experience with customer service and contract management
  • Strong process management, financial acumen, and contractual engineering skills
  • Ability to project manage the renewal cycle, pulling in necessary resources
  • Experience in SaaS is a plus
  • Nice to have: Experience with Clari, Salesforce and Ironclad

What you'll get

  • Competitive Compensation - we offer attractive salary packages including an Employee Stock Option Plan.
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608.
  • Growth Budget - all employees get a yearly budget for external training of $1200.
  • Wellbeing - in addition to 30 days PTO and 10 wellness days, we’re running a 4-day-work week every year in August.
  • Support - we’re offering a 401(k) plan and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave.
  • Snacks - The offices are equipped with fruits, drinks and snacks.
  • Team Building - Regular team and office events including the yearly Staffbase Camp
  • Volunteer Day - you’ll get one day off per year for supporting a social project. We will donate a small amount for that project in addition.
  • Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.

We Love Diversity - Equal Employment Opportunity

Our platforms are for everyone, and so is our workplace. We are passionate about equity, inclusion, and diversity at Staffbase. Read more about our policies here.

Our Global Benefits

Employee Stock Option Plan (ESOP)

Staffbase offers you a benefit plan which entitles you to an ownership interest in stock options in the company. We're in business to create value for our shareholders and we want our employees to benefit from that shared success as well.

Ongoing Learning

We thrive on personal and professional growth. Every employee gets EUR 1,000 / USD 1,100 / GBP 900 / CAD 1,400 / RON 5,000 / AUD 1,600 gross per year to spend on personal and professional development.

Feel Good Fridays

Summertime means extended vacation time at Staffbase! During August we run the 4-days workweek which means that during this month Fridays are off for all employees.


We offer different working time models and hybrid work set ups, to get the best office and working-from-home experience at once.

Parental Leave

We recognize that one of the most special events in an individual's life is the birth or adoption of a child. We offer paid parental leave options for all employees.

Read more about our benefits here.