Salesforce & Systems Specialist
Axonify
This job is no longer accepting applications
See open jobs at Axonify.See open jobs similar to "Salesforce & Systems Specialist" Work In Tech.Sales & Business Development
Toronto, ON, Canada · Waterloo, ON, Canada
Posted on Saturday, June 29, 2024
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done.
Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If you're looking for a meaningful product and a great company culture, let's talk!
We are seeking a highly skilled Salesforce and Systems Specialist with 3-5 years of experience in a SaaS and B2B environment. The ideal candidate will be a proactive problem solver with strong project management and change management skills, who can effectively communicate both written and verbally.
In partnership with our Business Operations System Manager, the Salesforce and Systems Specialist will manage Axonify’s business operations systems. This role involves identifying, recommending, and implementing solutions to drive the business forward. A key focus will be optimizing the Salesforce platform and integrated applications, along with other systems under the business operations umbrella, to meet Axonify's overall business needs. You will collaborate closely with the Business Operations Systems Manager and the Business Operations team to define requirements and customize applications to achieve business goals.
The impact you'll have:
- Serve as a subject matter expert within Axonify for technical and operational matters regarding Salesforce and all tools used by revenue teams.
- Administer Salesforce releases, users, workflows, and objects.
- Collaborate with stakeholders on new system implementation, testing, training, and support.
- Communicate changes in systems and processes, develop training materials, and provide training and troubleshooting for end users.
- Contribute to comprehensive documentation of system configurations, processes, and changes, including business requirements, functional specifications, process flows, test plans, and user acceptance plans.
- Perform regular system maintenance, updates, and configuration changes across the business operations tech stack.
- Provide system support and training to the revenue team, ensuring effective utilization of the system.
- Manage integrations with Salesforce and other systems and tools used by the revenue team (e.g., Marketo, 6sense, Gong, Seismic, Scratchpad).
- Ensure data integrity and seamless data flow between systems.
- Coordinate with other business units to provide support across the entire Axonify tech stack as it interacts with business operations.
- Identify opportunities for process improvements and automation within Salesforce and other integrated systems.
- Partner with business units in collaboration with your leader to plan and implement system changes within designated time and budget constraints.
- Participate in projects related to system upgrades, implementations, and integrations.
- Collaborate with cross-functional teams to gather requirements and ensure project milestones are met.
What you'll bring:
- 3-5 years of experience with Salesforce in a SaaS and B2B environment
- Preference will be given to candidates with Salesforce Administrator Certification
- Minimum 2 years of direct Salesforce admin experience
- Proficient in Salesforce administration, including flows, automation, validation rules, and security settings
- Ideal candidate has experience implementing a CPQ (configure, price, quote) tool
- Strong preference for experience with Marketo
- Exposure to other technologies used by revenue-facing teams, such as 6sense, Gong, Seismic, and Scratchpad
- Understanding system integration and data management best practices
- Excellent communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical stakeholders.
- Proactive problem solver with a strong attention to detail.
- Ability to manage multiple tasks and projects simultaneously.
- Strong change management skills to support transitions within the organization.
It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.
Work location:
At Axonify, we embrace a hybrid-flexible work environment that allows you to choose the best location to support your day the majority of the week. Whether that location is your home office or one of our Axonify offices, located in Waterloo and Toronto, Ontario, you choose.
Wednesdays hold a special place in our calendar as Axonifers, in a commutable distance, gather together in one of our offices for “Work from Work Wednesdays." These face-to-face interactions energize our week with meaningful connection and foster collaboration and innovation.
If your location falls outside a commutable distance to Waterloo or Toronto, Ontario, you will have the flexibility to work remotely.
Let’s chat more about our flexible working arrangement!
You will be provided with the tools, resources and support to ensure your success.
The things you’ll enjoy:
An impactful product that gives back to the communities and frontline workers that support our everyday lives.
People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.
A diverse team that celebrates unique perspectives and experiences that add richness to our culture.
Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves.
Ready to join the team? Here’s what’s next.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify by visiting us at www.axonify.com/careers
We believe our team’s unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team.
We want to remove barriers that may limit you from joining Axonify. Email us at accessibility@axonify.com to let us know how we can provide you with reasonable accommodations through our candidate journey.
This job is no longer accepting applications
See open jobs at Axonify.See open jobs similar to "Salesforce & Systems Specialist" Work In Tech.