Job Summary

We are seeking a hands-on and highly collaborative Quality Engineer to support supplier quality, manufacturing, engineering, field service, and overall quality improvement activities. This role will be responsible for identifying, analyzing, and resolving quality issues throughout the product lifecycle—from incoming materials and production builds to field/service returns.

This position combines engineering-level problem solving with hands-on quality activities, including inspections, audits, failure analysis, data analysis, supplier quality management, and production support.

Key Responsibilities

Supplier Quality Management

• Investigate and resolve supplier quality issues involving electronic, mechanical, and other components from incoming inspection, production, R&D, inspection, and field/service activities.
• Issue and manage Non-Conformance Reports (NCRs) and work with suppliers to develop, review, and approve Root Cause and Corrective Action (RCCA) responses.
• Review supplier quality performance and maintain the Supplier Quality Scorecard, including quality-related metrics and trends.
• Review and approve supplier Production Part Approval Process (PPAP), First Article Inspection (FAI), and incoming inspection documentation.
• Monitor supplier corrective actions and ensure issues are effectively resolved and sustained.
• Maintain supplier quality documentation and certifications.

Manufacturing & Production Quality

• Investigate production issues, determine risks and root causes, and coordinate corrective actions with Engineering and Manufacturing.
• Review Material Review Board (MRB) decisions and drive appropriate disposition and corrective actions.
• Support production teams in resolving material, assembly, process, and product quality issues.
• Perform and support FAI/incoming inspections, testing, daily process audits, layer audits, and quality inspections.
• Generate and communicate Quality Alerts when required.
• Perform quality inspections on robots and production equipment.
• Manage defective, quarantined, and non-conforming materials, including scrap, return to vendor (RTV), return-to-stock, and other dispositions.

Engineering & Design Quality

• Evaluate engineering-related quality issues, assess product and production risks, and determine appropriate containment and corrective actions.
• Create and manage Issue Management (IM) tickets for engineering and R&D issues.
• Work directly with engineers to investigate and resolve design, hardware, component, and manufacturing-related issues.
• Review and approve Developmental Phase (DEV) and Engineering Change Order (ECO) changes and complete assigned quality tasks within Arena.
• Ensure quality requirements and actions associated with ECOs and DEVs are completed.
• Participate in engineering reviews and provide quality input on product and process changes

Out-of-Box & Product Quality

• Generate and maintain Out-of-Box (OOB) quality reports.
• Analyze OOB data, identify trends and recurring failure modes, and communicate issues to responsible teams.
• Coordinate cross-functional corrective actions and ensure OOB issues are resolved.
• Monitor product quality metrics and generate reports/graphs for First Pass Yield (FPY), Scrap, OOB, Production Quality, and other key quality indicators.
• Use quality data to identify trends, risks, and opportunities for continuous improvement.

Field & Service Quality

• Support Service teams with hardware-related quality issues and provide technical quality consultation.
• Investigate parts returned from the field or service teams, including components used to repair robots.
• Perform measurements, inspections, and failure analysis on returned parts.
• Review field issues reported by Service teams and identify trends and recurring problems.
• Review field quality issues in Salesforce, investigate root causes, and coordinate RCCA activities.
• Work with Service, Repair, Engineering, R&D, and Suppliers to resolve field failures.
• Develop and improve processes for collecting and analyzing field quality data, including data from customer/store locations.

Quality Systems, Inspection & Compliance

• Perform incoming inspection and FAI activities and ensure results are properly documented.
• Enter and maintain quality-related transactions and records in Epicor, including scrap, RTV, return-to-good-stock, non-conformance, and inspection activities.
• Maintain equipment calibration records and ensure quality inspection equipment remains properly calibrated.
• Maintain Restriction of Hazardous Substances (RoHS) and Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) compliance documentation for applicable parts.
• Collect and maintain current supplier certifications and compliance documentation.
• Ensure quality records and documentation are accurate, complete, and up to date.

Required Qualifications

• Bachelor's degree in Quality Engineering, Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, or a related technical field.
• Experience in quality engineering, manufacturing quality, supplier quality, or a similar engineering role.
• Strong experience with root cause analysis, RCCA, NCR, Corrective and Preventive Action (CAPA), and non-conformance management.
• Experience reviewing PPAP, FAI, supplier corrective actions, and quality documentation.
• Ability to troubleshoot mechanical, electrical, electronic, and/or PCBA-related quality issues.
• Experience working cross-functionally with Engineering, R&D, Manufacturing, Suppliers, Service, and Repair teams.
• Strong analytical and problem-solving skills with the ability to interpret quality data and identify trends.
• Strong communication skills and ability to work effectively with internal teams and external suppliers.
• Ability to work in a fast-paced manufacturing environment and provide hands-on production support.

Preferred Qualifications

• Experience with robotics, automation, electronics, or complex electromechanical products.
• Experience with PCBA troubleshooting and failure analysis.
• Experience with Arena PLM, Epicor, Salesforce, or similar systems.
• Knowledge of ECO/Engineering Change Notice, DEV, PPAP, FAI, MRB, NCR, RCCA, and CAPA processes.
• Knowledge of RoHS and REACH requirements.
• Experience with supplier quality management.
• Familiarity with quality tools such as 8D, 5 Why, Fishbone/Ishikawa, Pareto analysis, SPC, and FMEA.