Why should you consider joining Auvik?

• You want to work at a company that is building impactful, relevant technology. Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.

• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.

• You want to work with a product customers love. People rave about what we’ve built. Our customers are smart, aspirational, and highly technical. It pays to get the details right.

• You want regular opportunities for learning and growth. With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

• You want the flexibility to manage your work, your way. We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

What's this role about?

We are seeking a strategic and execution-driven Director, Product Management to lead a multi-product portfolio within the ITOps ecosystem. This role combines strong people leadership, disciplined product execution, and a sharp focus on driving measurable business outcomes.

What will you be doing?

Product Leadership & Operational Excellence

• Lead and develop a team of Product Managers, including personalized growth and development plans.
• Operate effectively in a multi-team Scrum environment, ensuring strong backlog hygiene, clear prioritization, and outcome-driven roadmapping.
• Manage domain-oriented product portfolios with accountability for performance.
• Instill a metrics-driven culture by partnering cross-functionally to improve analytics, success metrics, and decision quality.

Strategy, AI Innovation & Business Impact

• Define a portfolio roadmap aligned to retention and ARR growth targets.
• Deliver AI-powered capabilities that create meaningful customer value on an accelerated timeline.
• Identify and prioritize high-impact opportunities while making disciplined investment decisions.
• Confidently articulate & defend roadmap to customers, SLT, GTM teams, and Customer Support.
  Partner closely with customer-facing teams and lead complex customer conversations and escalations when needed.

Execution & Engineering Partnership

• Champion the art of the MVP—balancing speed, quality, and long-term direction.
• Navigate engineering teams working across varied architectures, understanding technical constraints and delivery trade-offs.
• Balance new feature development with technical debt reduction, bug management, and support escalations.

What are we looking for?

• Proven experience leading product teams across multiple products.
• Deep experience in the ITOps ecosystem with focus on network infrastructure or security management.
• MSP market experience strongly preferred.
• Proven success delivering AI-enabled product capabilities.
• Strong quantitative and qualitative research skills (customer interviews, surveys, analyst research, internal feedback).
• Executive-level communication and presentation skills.

We’re actively hiring for this role and looking to bring someone great onto the team as soon as possible.

About Auvik

Auvik delivers cloud-based network management software that gives IT teams instant visibility and control over their infrastructure — whether on-site, remote, or dispersed across global networks. Our platform automates network discovery, mapping, monitoring, configuration backups, traffic analysis and alerting, so IT professionals and MSPs can manage complex, multi-site environments with ease.

We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well.

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

Hiring Process

At Auvik, our hiring process is designed to be personal, transparent, and human-led. Our Talent Acquisition Partners review all resumes, connect with candidates whose skills and experience aligns with the role, and stay in communication with you throughout your journey. If our interests align, you'll meet with a hiring manager, as well as additional members of the hiring team in follow-up conversations. All of your interviews will take place via Zoom.

Before meeting with a hiring manager, we also ask candidates to complete a 5-minute Predictive Index (PI) assessment. This helps us understand and match your strengths and work preferences with roles that will set you up for success.

We use AI tools to support administrative tasks in the hiring process; such as helping source candidates, drafting communications, and interview summaries, so our team can stay focused and present during conversations. We do not use AI tools to interview, screen or assess candidates; or determine who moves forward in the process. We debrief and consider the full context of every conversation before making hiring decisions. We believe hiring requires judgment that can be augmented but, not replaced by AI.