Work In Tech

Why should you consider joining Auvik?

• You want to work at a company that is building impactful, relevant technology. Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control.

• You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen.

• You want to work with a product customers love. People rave about what we’ve built—our latest NPS was 57 (phenomenal!). Our customers are smart, aspirational, and highly technical. It pays to get the details right.

• You want regular opportunities for learning and growth. With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

• You want the flexibility to manage your work, your way. We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.

What’s this role about?

As the Manager, Account Management, you will be responsible for leading and coaching a team of Account Managers, reporting to the Director of Customer Success within our Revenue organization. Leveraging your experience in managing revenue-generating teams (such as Customer Success or Sales), you will guide your team in identifying and driving upgrade and cross-sell opportunities within our customer base.

This is a new position at Auvik and the team you lead will play a key role in driving the company’s overall growth. We’re seeking someone with experience in building or shaping an account management or customer growth team, particularly in establishing and executing a scalable, high velocity sales process.

What will you be doing?

As the leader of the Account Management team you will be responsible for ensuring your team meets its quota, serving as the first escalation point for commercial negotiations, and actively managing the funnel and forecast, which you will report to senior Customer Success leadership. Additionally, you will be responsible for the ongoing mentoring and development of the Account Management team including recruiting, hiring, and training new team members.

You will:

• Be accountable for the quality and volume of your team’s funnel along with the accuracy of the forecast.
• Coach team members on how to effectively identify opportunities and build both a cross sell and upgrade funnel.
• Be the first point of escalation in all commercial negotiations, engaging with your peers across the other functions at Auvik to deliver high-quality wins.
• Work with other revenue leaders (including marketing, customer success, and product) to design and execute programs and initiatives that build cross sell and upgrade funnel for your team.
• Deliver ongoing mentorship and development of the account management team which includes recruiting, hiring and training new Account Managers on customer engagement and sales processes.
• Conduct weekly forecast meetings. Coach direct reports regarding strategies to drive deals forward to close.
• Consistently monitor sales activity of the team and track the results, identifying areas for improvement/opportunity for all the Account Managers and your business. Effectively raise and communicate these to leadership.
• Work closely with the Customer Success and Sales leadership teams (as well as cross functionally with Finance and Product teams) to share learnings, best practices, trends, and feedback

What are we looking for?

• Several years prior sales management experience showing consistent ability to achieve sales targets.
• Experience selling into Managed Service Providers.
• Strong leadership, coaching, and mentoring capabilities.
• Flawless forecasting & funnel management.
• Extensive history of creative solutions in commercial negotiations.
• A strong drive for results.
• Strong engagement and communication skills.
• Proven experience using and coaching a scalable, high velocity sales process.

About Auvik

Auvik makes network management easier. Our software provides the visibility and automation IT professionals need to focus on the work that delivers the greatest value to their organization. Today, Auvik helps IT teams manage more than four million devices on over 50,000 networks worldwide.

Auvik is one of the fastest growing North American technology companies, and is winner of the Deloitte Technology Fast 50, Deloitte Fast 500, and was recognized as the #1 ranked Canadian company in the FT Americas’ Fastest Growing Companies list.

We’re focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We are happy to make any accommodations you may need throughout the interview process as well. Don't have a working webcam? We will help you find a space you can conduct your interview from Have kids or pets in the background? Don’t worry about it. Just let us know what you need when we reach out to schedule and we will make it work!

Auvik is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.