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Client Success Manager

Autocorp Technologies

Autocorp Technologies

Customer Service
Remote
Posted on Mar 18, 2025

This is a remote position.

Autocorp.ai, a B2B Fin-tech SaaS company, is re-inventing auto finance by providing a revolutionary suite of tools that is changing the way online car shoppers interact with credit & finance which has empowered many dealers throughout Canada with a more seamless customer journey. Autocorp.ai are official partners of Equifax, Canada Black Book and other industry leaders to expand our footprint further. We pride ourselves on a culture of excellence, continuous improvement, and a results-driven mindset. As we expand our team, we are seeking a highly motivated and skilled Client Success Manager who can become an expert on forging strong relationships with new and existing clients in the automotive industry.


  • Retain book of business with proactive communication

  • Facilitating discussions about their expansion by leveraging Autocorp.ai’s suite of products

  • Support dealers training, product knowledge and adoption

  • Coordinate smooth and timely implementation and onboarding

  • Analyze dealer's monthly outcomes and devise actionable strategies to elevate their performance and ROI

  • Maintain client relationships and assist clients with generating success across our products and services

  • Maintain seamless collaboration with your colleagues to ensure top-notch service delivery to our clients by updating notes and activities within our platforms

  • Serve as a recognized industry expert, offering valuable insights and best practices to our clients

  • Gather and synthesize client feedback, advocating on their behalf for product enhancements and improvements

  • Swiftly address client issues and concerns, leveraging internal resources and escalation processes when required, to ensure a timely resolution

  • Foster open dialogue with internal and external stakeholders, being a champion of transparency to enhance operational efficiency and drive collective success across Autocorp.ai




Requirements

  • Proven track record of success providing support in a high-growth SaaS Organization

  • Excellent verbal and written communication skills

  • 1-2 Years of automotive experience, specifically sales processes, systems & internal operations, BDC and/or F&I is a strong asset

  • Ability to troubleshoot technical issues

  • Excellent administrative skills, ensuring all notes are clear and concise

  • Strong project management skills to be able to facilitate product integration and adoption

  • Understanding of the GAP sales methodology

  • Strong negotiation skills

  • A high sense of urgency

  • Work well independently and collaborate well with a team

  • Positive and friendly attitude

  • Bilingual (French & English) is an asset​



Benefits

  • Competitive base salary with performance and expansion based bonuses
  • Benefits package with access to virtual care
  • Remote work environment – work from anywhere! Core hours are 8:30am - 6pm EST
  • Tools and resources to support your ongoing growth and success
  • An extraordinary team leading the industry by storm
  • Virtual office to stay connected with your colleagues
  • Give and receive Nectar points to encourage company collaboration
  • Lot's of fun swag!
  • Yearly in-person Christmas party