Technical Support/ Field Service Specialist
Attabotics
This job is no longer accepting applications
See open jobs at Attabotics.See open jobs similar to "Technical Support/ Field Service Specialist" Work In Tech.Who You Are
- Minimum 5 years of hands-on work experience as a Technical Support Specialist in a Windows environment
- Hands-on experience with Linux/Mac OS environments
- Good understanding of computer systems, database products, mobile devices, and Wi-Fi
- Ability to troubleshoot and diagnose advanced technical issues
- Experience with remote desktop applications
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Degree or diploma in a relevant technical field
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
- Must be able to travel to our site in Albany, Georgia - it's expected that this role will consist of up to 30% travel to other Attabotics locations and/or client sites
- You prioritize working safely and making sure your health and safety as well as those of your co-workers is part of your job
- Valid driver’s license
- Must be open to rotating shift work
- Must be able to travel to Canada to our Headquarters in Calgary
- Must be able to lift 50lbs and okay working at heights
What We Need
- Troubleshoot and diagnose technical issues, provide System Administration
- Follow all Service Management processes; create and track issues through to resolution, work within agreed service level response times
- Independently conduct preventative maintenance, upgrades, or repair of the equipment and infrastructure at site
- Support clients remotely via phone, email, or chat
- Track and escalate open incidents to internal teams as required
- Provide timely and accurate feedback and reports to customers
- Leverage and provide content for the internal knowledge base
- Ensure all issues are properly categorized and recorded, including logs and troubleshooting information
- Ability to prioritize and manage multiple open issues at one time
- Develop and maintain excellent working relationships with internal teams and clients
- Provide onsite customer support as required
- Other duties assigned by the team lead or manager as required
This job is no longer accepting applications
See open jobs at Attabotics.See open jobs similar to "Technical Support/ Field Service Specialist" Work In Tech.