About the Role

Aterlo Networks is looking for a Product Manager to own the critical layer between product strategy and engineering execution. In this role, you will deeply understand customer problems, discover solutions to those problems and build and run the system that ensures customer feedback, feature requests, and improvements are captured, prioritized, and acted on — or transparently deprioritized with clear communication back to the people who raised them. You will be the connective tissue between frontline teams (Customer Success, Sales, TAMs, and Support) and product leadership, transforming individual requests into patterns and patterns into actionable product insights. This is a unique opportunity to make a visible organizational impact quickly, and to grow into a genuine thought partner to senior product leadership over time.

Phase One: Build the Machine

The immediate priority is organizational and process work. This role’s initial focus is on building the intake and prioritization system, reviewing and understanding the existing backlog and establishing a regular review cadence, and creating the communication loop back to requesters. Success in Phase One looks like frontline teams feeling heard — not because of relationship work, but because a reliable system exists that acknowledges their input and closes the loop. Feature-level ownership begins transitioning to the PM within the first two to four months in the role.

Phase Two: Product Discovery

Once the machine is running, the role evolves from product operations to product discovery. The PM begins investigating customer problems at the workflow level — not just cataloguing what people ask for, but understanding why they ask for it and what they are actually trying to accomplish. They bring synthesized insights back to the Product Leadership as substantive contributions: capability gaps with evidence, recommended solutions with rationale, and a point of view grounded in deep customer understanding.

Key Responsibilities

• Customer discovery to build a deep, evidence-based understanding of workflow gaps and unmet needs, translating findings into actionable insights.
• Identify customer problems and work with engineering to discover solutions.
• Build and operate a structured intake, prioritization, and communication system for feature-level product decisions — ensuring no request disappears without acknowledgment or follow-up.
• Synthesize feedback from customers, Customer Success, Sales, TAMs, and Support into clear, structured product questions that can drive meaningful decisions at the leadership level.
• Own a fast-track process for smaller, high-value improvements that can ship quickly outside of the larger planning cycle. Ten 0.1 features have a 1.0 feature’s value.
• Maintain and communicate a regular prioritization cadence, keeping internal stakeholders informed on what is being worked on, what is deprioritized, and why.
• Build trust with frontline teams by creating a reliable, transparent process — not just relationships — so that valuable customer signals consistently flow into the product function.
• Serve as a product thought partner, bringing evidence-backed capability gap analyses and solution recommendations to Product Leadership.

Qualifications

Required

• 5+ years of experience in a product management or product operations role at a B2B SaaS company
• Exposure to high-functioning product operations and the ability to bring those practices into a new environment.
• Proven ability to collaborate and influence cross-functionally across multiple teams (e.g. Customer Success, Sales, Engineering, Support) without direct authority, driving alignment and follow-through on shared processes
• Experience writing clear product artifacts and requirements — including problem statements, user stories, and feature briefs — that enable engineering teams to execute with full context and confidence
• Strong synthesis skills — able to identify patterns across disparate inputs and communicate them clearly to different audiences
• Excellent written and verbal communication; comfortable adapting your message for frontline teams, engineering, and executive stakeholders - as well as comfortable engaging directly with customers in person or virtually, independently or alongside other customer-facing functions.
• Organized, rigorous, and self-directed — able to build structure in ambiguous environments without becoming bureaucratic

Preferred / Nice to Have

• Experience with technical, infrastructure, or networking products
• Familiarity with ISP, telecom, or network management software environments
• Experience working closely with Customer Success or Technical Account Management teams
• Exposure to product discovery methodologies and customer research practices

The anticipated salary range for this role is $100,000–$140,000. The final compensation offer will be determined based on the candidate's experience, skills, qualifications, and fit for the role, and may fall anywhere within the posted range.