Assent is seeking an experienced Process Engineer to bring structure, clarity, and execution discipline to a rapidly scaling $125M SaaS organization. This role will partner cross-functionally to define, optimize, and institutionalize workflows across the enterprise. Starting with the Services organization, this individual will have the opportunity to make a significant impact as we rethink workflows in an AI driven environment.

This individual must have previously led workflow redesign and systems implementation in a high-growth environment and bring an objective, third-party perspective to how work actually flows versus how it is assumed to flow. The successful candidate will quickly diagnose bottlenecks, eliminate inefficiencies, recommend new and rationalize existing systems, and drive measurable improvements in speed, predictability, and operating leverage. The ability for impact is immediate and significant.

This role requires the ability to manage multiple priorities and move fluidly between initiatives, influence senior stakeholders, and implement scalable process architecture without creating unnecessary bureaucracy and elongated decision making practices.

Key Requirements & Responsibilities

Enterprise Workflow Design & Optimization

• Conduct structured diagnostic assessments of current-state workflows - starting with the Services organization and extending to other parts of Assent.
• Design future-state process maps aligned to strategic ARR growth, margin discipline, and scalability.
• Identify redundancies, friction points, and manual dependencies across systems and teams.
• Standardize core workflows (e.g.,customer onboarding and implementation, program management, data ingestion, migration practices).

Systems & Tool Rationalization

• Evaluate existing system landscape (including Salesforce/Service Cloud, ForethoughtAI, Workato, Guru, and a range of ticketing and project management add-on tools)
• Recommend simplification, integration, or replacement strategies with a focus on Agentic AI capabilities
• Partner with IT and functional leaders to implement new systems or optimize existing ones.
• Ensure system workflows align with defined process architecture (not vice versa).

Operating Model & Enabling Governance

• Support the evolution of a scalable operating model appropriate for a company at Assent’s size and scale
• Define decision rights, escalation paths, and accountability frameworks.
• Improve execution predictability, cross-functional transparency and reporting.
• Evolve KPIs to track process performance and continuous improvement.

Your Knowledge, Skills and Abilities

• 7+ years of experience in process engineering, operations transformation, or operational excellence within a SaaS environment.
• Proven track record redesigning workflows and implementing systems at scale (ideally in $50M–$300M ARR companies).
• Demonstrated ability to operate as an objective third-party advisor within an organization, diagnosing inefficiencies and challenging entrenched practices with the right appreciation and empathy..
• Experience leading cross-functional initiatives across Product, Sales, Customer Success, Services, IT and Finance.
• Prior exposure to enterprise systems implementation (e.g., Salesforce, Service Cloud, workflow automation tools, Agentic AI solutions)
• Trained and practiced in one or more methods for process assessment and improvement (ie - Six Sigma, Lean Management, Business Process Management, Value Stream Management)

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.