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Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The Product & Customer Learning Consultant role is accountable for delivering instructional, operational, product and customer-based training programs to internal team members, clients and their suppliers. You will be responsible for creating and delivering engaging learning experiences for in-class and virtual environments in an effort to support Assent’s products, services and technologies.

Training Delivery & Facilitation:

▸Serve as a professional facilitator, delivering instructional, operational, product, and customer-focused training to internal teams, clients, and their suppliers.

▸Conduct live and on-demand training through virtual platforms, webinars, in-class sessions, and recorded videos, ensuring engaging and effective learning experiences.

▸Showcase new product & services features and enhancements to internal and external users using various formats, including live demonstrations, videos, and documentation.

Training Design & Content Development

▸Develop training materials such as slide decks, learning plans, participant guides, videos, and tip sheets, ensuring clarity, engagement, and instructional effectiveness.

▸Apply instructional design best practices and adult learning principles to create impactful, scalable learning experiences.

▸Gather and curate source materials from approved resources to ensure consistency in training content.

▸Work with subject matter experts to translate complex technical content into accessible training materials for diverse learning modalities, including in-person & web-based.

▸Refine and edit AI-generated training content while maintaining brand consistency and instructional integrity.

▸Select appropriate delivery methods based on audience needs and training objectives.

Subject Matter Expertise

▸Develop a deep understanding of Assent’s products, services, and solutions to effectively communicate technical concepts in training materials.

▸Maintain close relationships with cross-functional teams to stay updated on product developments and customer journeys, ensuring training content remains relevant and aligned with evolving needs.

Continuous Improvement & Stakeholder Collaboration

▸Partner with key stakeholders, including Customer Success Managers, to align training programs with business goals, enhance customer adoption, and drive retention.

▸Conduct training needs assessments to identify skill gaps and recommend tailored learning solutions.

▸Implement team evaluation strategies to measure training effectiveness and business impact, sharing insights for continuous improvement.

▸Maintain content accuracy and relevance through ongoing analysis, delivery observation, and refinement, particularly following product updates and releases.

▸Apply evidence-based feedback to refine training programs and maximize learner engagement.

Project Management

▸Oversee training project timelines, deliverables, and stakeholder communications to ensure successful implementation.

▸Support on team projects, including updating or creating process documentation.

Additional Responsibilities

▸Build and manage relationships with internal and external stakeholders to support evolving training needs.

▸Ensure adherence to corporate security policies and best practices in all training activities.

▸Occasional off-hours training sessions, to support a global audience.

*This list is not exhaustive. Responsibilities may evolve based on business needs.

Qualifications

Educational Background:

▸ Post-secondary education in Adult Education, Learning and Development, Technical Writing, Instructional Design, or a related field.

Experience and Skills:

▸ Experience in designing, developing and delivering learning solutions, preferably in a corporate B2B setting.

▸ Experience with learner user experience across learning toolsets and modalities.

▸ Experience with content authoring/creative tools.

▸ Experience with LMS systems and/or enablement platforms is an asset.

▸ Proficiency with ChatGPT, LEAi, DeScript, Videate or other AI tools for content generation is an asset.

▸ Excellent writing and editing skills, particularly in creating and refining slide deck presentations.

▸ Strong verbal and written communication skills in English; fluency in another language is a plus.

▸ Superb interpersonal skills with the ability to build strong cross-functional relationships.

▸ Proven ability to drive and deliver learning solutions in a fast-paced business environment.

▸ Strong organizational, analytical, problem-solving, and project management skills with incredible attention to detail.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.